General Manager (Site)

About the role

The Site General Manager oversees a designated travel center, ensuring it operates successfully and profitably. Key responsibilities include leading a management team, setting goals, providing customer service training, managing staff, monitoring performance, and maintaining compliance with regulations.

Responsibilities

• Supervise the management team and overall operations of the designated location
• Demonstrate professional behavior and inspire team members to do the same
• Build and maintain a strong leadership team by communicating a clear vision and giving direction on training and development, profitability, site maintenance, safety, etc.
• Coach, teach, and demonstrate sound customer service principles to all team members, including direct customer contact to resolve issues when needed
• Partner with Profit Center Managers and Talent Acquisition to identify and recruit the best available management level talent, whether internal or external; review and advise team staffing levels; develop management team and successors
• Maintain and safeguard Company property, equipment, funds and merchandise and ensure all loss prevention and audit policies are properly executed
• Ensure all customer complaints are addressed promptly and develop ways to reduce or eliminate their reoccurrence
• Actively solicit employee and customer input to improve location operations
• Ensure awareness and compliance with all federal, state and local regulations that impact operations
• Ensure accurate and timely completion and submission of reports, personnel records, time sheets, price surveys and others as directed
• Lead management team to adequately and effectively maintain and safeguard Company property, equipment, funds and merchandise and ensure all loss prevention and audit policies are properly executed
• Manage location operations while controlling operating expenses within established budgets
• Lead management team and employees to understand and comply with all wage and hour obligations. Ensure time records are complete and accurate and non-exempt employees are compensated for all time worked
• Develop and implement programs that recognize, and reward outstanding customer service performed by team members
• Set an example of outstanding customer service
• Work with the District Manager and management team to develop succession plan for departments and ensure employees are provided with development opportunities for career growth
• Responsible for accurate forecasting of total site results and achieving budgeted site EBITDA
• Must complete a minimum of lead certification requirements related to restaurant brands they manage
• Must ensure all required training is completed within the required time frame of 90 days

Requirements

• An inspirational leader who sets the example
• A High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred
• 3+ years of experience in a leadership role preferred with proven positive results
• Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) – able to achieve positive financial results
• Exhibit excellent verbal and written communication skills
• Proficiency in Microsoft Office including Word, Excel, and PowerPoint and operational understanding of POS software
• Must possess and maintain a valid driver’s license with appropriate insurance coverage and acceptable driving record

Qualifications

• High School Diploma (or GED)
• Associate’s or bachelor’s degree preferred
• 3+ years of experience in a leadership role
• Proven positive results
• Proficient in planning and analytical skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office including Word, Excel, and PowerPoint and operational understanding of POS software
• Valid driver’s license with appropriate insurance coverage and acceptable driving record

Skills

• Leadership
• Customer Service
• Financial Management
• Team Management
• Training and Development
• Compliance and Regulations
• Performance Monitoring
• Customer Complaint Resolution
• Succession Planning
• Forecasting and Budgeting
• Employee Recruitment and Onboarding
• Compliance with Federal, State, and Local Regulations

Benefits

Competitive salary and quarterly bonus program
Medical, dental, vision and life insurance
401(k) with a company match
Paid vacation and holidays
Tuition reimbursement
A wide variety of discounts on technology, travel, food and fuel
Opportunity for growth and advancement with company paid training
Relocation Assistance (relocation not required)

Pay

$70,000.00 - 80,000.00 annually

Schedule

Typical Physical Demands: Regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. Occasional lifting up to 50 lbs and/or moving heavy objects. Specific vision abilities required: Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation. Work Environment: While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. The employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. Typical Physical Demands: Regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. Occasional lifting up to 50 lbs and/or moving heavy objects. Specific vision abilities required: Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation. Work Environment: While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. The employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.

Company Information

TravelCenters of America is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.