General Manager (Site)

About the role

The Site General Manager oversees a designated travel center, ensuring it operates successfully and profitably. They are responsible for leading a team, setting goals, managing staff, and maintaining safety standards.

Responsibilities

• Supervise the management team and overall operations of the designated location
• Build and maintain a strong, dynamic leadership team by communicating a clear vision and giving direction on training and development, profitability, site maintenance, safety, etc.
• Coach, teach and demonstrate sound customer service principles to all team members, including direct customer contact to resolve issues when needed
• Partner with Profit Center Managers and Talent Acquisition to identify the best available management level talent, whether internal or external; review and advise team staffing levels; develop management team and successors
• Monitor key performance indicators to identify opportunities for improvement and clearly communicate opportunities to the District Manager and management team
• Ensure programs are properly implemented and maintained to ensure the safety of customers and team members
• Absess performance of PCMs, complete appraisals of direct reports and recommend for advancement and merit increases
• Ensure all customer complaints are addressed promptly and develop ways to reduce or eliminate their reoccurrence
• Actively solicit employee and customer input to improve location operations
• Ensure awareness and compliance with all federal, state and local regulations that impact operations
• Ensure accurate and timely completion and submission of reports, personnel records, time sheets, price surveys and others as directed
• Supervise the total function of a travel center which operates multiple profit centers and which may operate 24 hours per day, 365 days per year
• Lead management team to adequately and effectively maintain and safeguard Company property, equipment, funds and merchandise and ensure all loss prevention and audit policies are properly executed
• Manage location operations while controlling operating expenses within established budgets
• Lead management team and employees to understand and comply with all wage and hour obligations. Ensure time records are complete and accurate and non-exempt employees are compensated for all time worked
• Develop and implement programs that recognize, and reward outstanding customer service performed by team members
• Set an example of outstanding customer service
• Work with the District Manager and management team to develop succession plan for departments and ensure employees are provided with development opportunities for career growth
• Responsible for accurate forecasting of total site results and achieving budgeted site EBITDA
• Must complete a minimum of lead certification requirements related to restaurant brands they manage
• Maintain and ensure all required training is completed within the required time frame of 90 days

Requirements

• An inspirational leader who sets the example
• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred
• 3+ years of experience in a leadership role preferred with proven positive results
• Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) – able to achieve positive financial results
• Exhibit excellent verbal and written communication skills
• Proficiency in Microsoft Office including Word, Excel, and PowerPoint and operational understanding of POS software
• Must possess and maintain a valid driver’s license with appropriate insurance coverage and acceptable driving record

Qualifications

• High School Diploma (or GED)
• Associate’s or bachelor’s degree preferred
• 3+ years of experience in a leadership role
• Proficient planning and analytical skills
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office including Word, Excel, and PowerPoint and operational understanding of POS software
• Valid driver’s license with appropriate insurance coverage and acceptable driving record

Skills

• Leadership
• Customer Service
• Financial Management
• Team Management
• Planning and Analytical Skills
• Communication Skills
• Microsoft Office Proficiency
• POS Software Knowledge

Benefits

• Competitive salary and quarterly bonus program
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training
• Relocation Assistance (relocation not required)

Pay

$75,000.00 - 90,000.00 annually

Schedule

Typical Physical Demands: Regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. Occasional lifting up to 50 lbs and/or moving heavy objects. Specific vision abilities required: Close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation. Work Environment: While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. The employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. Typical Physical Demands: While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. Disclaimer: This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.