General Manager - San Francisco

General Manager Responsibilities

• Administration/Organization
• Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club and company
• Communicate and implement company policies and procedures to employees
• Encourage staff to work as a team and be productive
• Illustrate an ability to make decisions
• Recruit and hire the highest possible caliber of staff
• Sales/Revenue Management
• Demonstrate the ability to lead, motivate, and manage sales team
• Achieve desired sales and net membership goals
• Achieve desired revenue goals through the leadership and motivation of employees
• Implement and support company programs and promotion to help generate new sales leads for optimum new membership growth
• Ensure that Sales Team maintains proper tracking forms and the daily leads
• Ensure that all promotions are effectively communicated to the sales Team and all other appropriate staff
• Ensure ongoing prospecting and generation of leads through membership advisor efforts versus reliance of company marketing
• Review sales-related written communication such as proposal, letters and promotional pieces for effectiveness, spelling, accuracy and distribution
• Ensure the Sales Manager is facilitating weekly Sales meetings with Membership Advisors to discuss and review current strategies, promotions, prospecting and plans of action
• Ensure that the sales staff has a high level of knowledge about the clubs programs, facilities and equipment
• Ensure sales planners are completed and percentages are analyzed
• Emphasize importance of sales staff involvement in the community and neighborhood businesses
• Personal Training/Revenue Management
• Achieve desired personal training revenue and session production goals
• Facilitate integration of Personal Training products into point of sale presentations to maximize the number of orientation sessions scheduled and packages sold
• Operations
• Cook up and support company’s support functions of Fitness, Sales and Marketing, Accounting, Information Technology
• Support personnel related problems or difficulties by following company procedure and documentation
• Resolve member complaints in an expeditious and tactful manner following company procedure and documentation
• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members
• Ensure the club meets standards for cleanliness, maintenance, safety, security, and physical plant operations
• Ensure visible maintenance items are repaired promptly, proper signage is posted and if possible out of service equipment removed from the floor
• Reinforce to staff the cleanliness is everyone’s responsibility, not just the maintenance staff
• Assist in the processing/submission and approval of payroll
• Financial
• Implement “recovery plan” when locations are not achieving desired financial results.
• Exhibit an understanding of budgets and income statements
• Establish controls of expenses and purchasing of club supplies
• Display an ability to keep expenses at or below budget
• Display an ability to articulate variances in revenue/sales/expenses versus budget
• Leadership/Motivation
• Serve as a role model for employees
• Communicate effectively by holding weekly and individual meeting with all key club personnel
• Provide an inspirational environment that welcomes honest feedback from employees and takes action to ensure a quality, working environment.

Measurement Standards

• Successful management of all financial budgetary goals
• Ensure standards of clubs cleanliness and customer service excellence
• Display professionalism by leading by example
• Membership retention
• Timely completion of assigned tasks and projects
• Follow all policies and procedures in Employee Handbook

Requirements

• 4 year college degree preferred compliance
• 4 years club management experience preferred

Special Skills

• Excellent written and verbal communication
• Creative management techniques
• Strong organizational skills
• Strong leadership skills
• Strong administrative skills
• Strong customer service skills
• Strong computer skills – Excel, Word

Compensation

Competitive Salary - Base plus superior monthly commission and bonus plans totaling $100k plus per year in total compensation

Company Information

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Application

(if you already have a resume on Indeed) Or apply here.

Career Growth Opportunities

Competitive Compensation Plan

Health Benefits for Full-time Employees

Complimentary Crunch Gym Membership

Discounts on Services, Products and More!