General Manager(Salaried)

About the Role

As a General Manager of two or more stores, you and the team you lead will be the first face of the brand for growing families. You’ll be there to congratulate new parents and grandparents, introduce them to our new baby essentials, help prep them for the first day of school, and all the big and little moments on their parenting journey. We're looking for a leader who fosters a welcoming and inclusive environment, values and optimizes skills and talents, and continually educates themselves and their team on product styles, features, and benefits.

Responsibilities

• Build a talent pipeline through networking and recruiting; develop succession plans by training and developing your team
• Foster a positive, safe, and inclusive work environment for all employees to collaborate and recognize performance to increase employee engagement
• Grow leaders through providing direction, delegation, and investing in their development
• Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program in multiple locations (2 or more)
• Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
• Build customer loyalty through directing and coaching the teams on the benefits of customer participation in our Loyalty programs, including credit
• Execute Company’s direction on merchandising and operations; manage payroll and budgets
• Understand and analyze Key Performance Indicators (KPIs) and identify behaviors to drive results
• Seamlessly lead and integrate an omni-channel experience, ensuring teams are trained on the tools available
• Reduce loss through a consistent level of customer service, education, and operational controls

Qualifications

• Minimum of 5 years of retail or related management experience leading direct reports
• A high school diploma or GED

Skills

• A positive and solutions-oriented mindset
• Effective and professional verbal and written communication skills
• Demonstrated leadership and supervisory skills inclusive of leading, directing, and executing multiple tasks at once
• Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)

Physical Requirements

• Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling
• Stand or walk for extended periods of time; climb up and down a ladder

Availability

Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week.

Benefits

• Schedules that fit your life, maintaining balance between work and personal commitments
• Health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and more
• Advance You Program, offering tuition-free GED or bachelor’s degree programs and English as a second language courses
• Paid time off, holidays, and parental leave, as well as adoption assistance and charitable matching gifts
• Professional and personal development opportunities to shape your career

Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet brands. We’re committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer.