General Manager- Residence Inn / SpringHill Carmel

Key Responsibilities

• Oversee all hotel operations in accordance with organizational standards and objectives.
• Conduct regular meetings and briefings with department heads.
• Ensure compliance with all hotel SOPs, policies, procedures, and service standards.
• Lead key property initiatives, including renovations, capital projects, and service improvements.
• Handle guest concerns and oversee service recovery procedures.
• Develop and execute annual operating budgets, marketing plans, sales strategies, and capital budgets.
• Manage hotel profitability while maintaining high guest satisfaction scores.
• Monitor daily business reports and implement strategies to maximize performance.
• Analyze P&L statements and make data-driven operational decisions.
• Ensure monthly financial forecasts for Rooms, Food & Beverage, and Administration departments are accurate and achieved.
• Maximize room revenue through effective pricing, revenue management, and yield strategies.
• Prepare monthly financial and operational reports for ownership and stakeholders.
• Manage procurement of hotel supplies, equipment, and vendor contracts.
• Participate in recruiting, interviewing, hiring, and developing key management personnel.
• Cook up daily operations with department heads to ensure seamless service delivery.
• Develop and mentor the executive leadership team and department managers.
• Maintain accountability for departmental performance and guest satisfaction.
• Lead strategic planning and long-term business growth initiatives.
• Ensure successful completion of internal and external audits.
• Support corporate sales efforts, client relations, and business development activities.
• Assist with residential and extended-stay sales initiatives when required.
• Maintain compliance with all legal, safety, health, and fire regulations.
• Safeguard operational quality standards across all departments.

Qualifications

• Education: Bachelor's Degree in Hotel Management, Hospitality Management, Business Administration, or a related field. Advanced hospitality certifications are a plus.
• Experience: 15–20 years of progressive experience in the hospitality industry. 5–10 years of experience as a Hotel General Manager or Assistant General Manager. Mandatory Marriott hotel experience, preferably with Residence Inn, SpringHill Suites, Courtyard, Fairfield Inn, or other Marriott-branded properties. Proven experience managing hotel operations, financial performance, revenue management, and guest satisfaction initiatives. Experience opening, repositioning, or successfully managing hotel properties preferred.
• Skills: Strong leadership and team-building abilities. Advanced knowledge of Marriott brand standards and operating procedures. Revenue Management and Yield Management expertise. Financial management, budgeting, forecasting, and P&L analysis. Excellent communication and interpersonal skills. Strong problem-solving and decision-making capabilities. Knowledge of hotel management systems and Microsoft Office Suite. Ability to lead multiple departments and drive operational excellence.

Benefits

• Competitive Salary
• Performance-Based Bonus Opportunities
• Career Growth Opportunities
• Paid Time Off
• Health, Dental, and Vision Benefits
• Professional Development & Training Programs