General Manager of Will Rogers Memorial Center

Job Summary

Gendy Street Management Corp (GSMC) is seeking a General Manager for the Will Rogers Memorial Center (WRMC). The General Manager oversees the efficient and professional operation of the memorial center.

Essential Job Functions

• Address the mission-critical needs of enhancing business development, improving operational excellence, and improving customer service responsiveness.
• Provides day-to-day management for the overall operation of the facilities and management oversight of departmental areas.
• Oversee planning, scheduling, coordination, and execution of equestrian & livestock events, galas, trade shows, banquets, conventions, community events, etc.
• Evaluate operational performance and implement improvements to maximize efficiency and customer satisfaction.
• Develop and implement operational goals, policies, procedures, and long-term business strategies.
• Serves as the primary liaison between the venue, city leadership, event promoters, community organizations, vendors, and stakeholders to ensure exceptional guest experiences and long-term venue success.
• Communicates and works with representatives of various business organizations, community groups, and show groups regarding facility accommodations and services for conventions, trade shows, consumer shows, entertainment productions, banquets, and community events.
• Coverage of facility readiness, maintenance, cleanliness, security, and crowd management.
• Review effectiveness of programs and initiate changes where appropriate.
• Responding to client concerns and resolving operational issues in a professional and timely manner.
• Support marketing and public relations initiatives to enhance venue visibility and attendance.
• Prepare reports and correspondence as needed.
• Promote employee development, teamwork, and operational excellence.
• Foster a positive, service-oriented culture focused on professionalism, accountability, and guest satisfaction.

Qualifications

• Bachelor’s degree from an accredited college or university in Business/Hospitality/Agricultural Management/Recreation & Tourism or a related field.
• An equivalent combination of education and experience may be considered.
• Minimum of 5 -7 years of management experience in an arena, convention center, hotel, or other similar public assembly facility.
• Experience managing large public events, trade shows, and/or agricultural or livestock events preferred.
• Knowledge of current industry practices and practices in the operation and leadership of an exposition center, convention center, arena, or similar public assembly facility.
• Ability to research, develop, and maintain relationships with various event organizers/promoters.
• Ability to establish and maintain effective relationships with business representatives, civic groups, service organizations, state and local officials, staff members, and the general public.
• Ability to manage a complex budget and increase revenue through promotion and marketing of the facility as a year-round venue.
• Ability to manage large events, with potentially high-stress incidents, while under public scrutiny.
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations.
• Knowledge of principles of planning, administration, management, and personnel supervision.
• Ability to analyze situations accurately and to take effective actions.
• Able to communicate effectively with management, guests, and team members.
• Able to work a flexible schedule including – nights, weekends, and holidays.