General Manager of Facilities & Service - POD 1 (San Capella, San Sonoma, San Paseo)

About the role

We’re hiring a General Manager of Facilities & Service (Multi-Site Maintenance Supervisor) at POD 1 (San Capella, San Sonoma, San Paseo) in Tempe, AZ. In this role, you will help keep our POD 1 communities running smoothly by handling maintenance repairs and contributing to the upkeep of the community, while providing the five-star service that makes Mark-Taylor communities feel like home.

Responsibilities

• Oversee daily maintenance operations across multiple multifamily communities to ensure properties are safe, clean, and well-maintained.
• Lead and supervise a team of maintenance technicians and grounds staff, providing coaching, training, and performance feedback.
• Ensure completion of preventative maintenance programs for HVAC, plumbing, electrical, pool, appliance, and building systems.
• Conduct routine property inspections and identify maintenance, safety, or curb appeal concerns requiring attention.
• Coordinate and manage apartment turns to ensure units are market-ready within established timelines.
• Prioritize and monitor service requests and work orders to ensure timely, high-quality completion and resident satisfaction.
• Manage vendor and contractor relationships, including scheduling, oversight, and quality control of repairs and capital projects.
• Ensure compliance with OSHA standards, company policies, and all applicable health and safety regulations.
• Conduct safety meetings and maintain documentation related to inspections, incidents, and compliance requirements.
• Assist with developing and managing maintenance budgets, forecasts, and capital expenditure projects.
• Monitor inventory levels and oversee ordering of maintenance supplies, equipment, and parts.
• Partner with external and internal teams to support occupancy goals, resident retention, and overall operational success.
• Respond to emergency maintenance situations and participate in on-call rotations as needed.
• Maintain accurate records of work orders, preventative maintenance schedules, inspections, and operational reports.
• Promote a positive team culture focused on accountability, collaboration, customer service, and continuous improvement.
• Lead and develop the Service team, fostering accountability, collaboration, and high performance.
• Oversee the daily operations of the entire POD Service team, including task management, service requests, turns, and prioritization of work.
• Manage capital projects and property improvement initiatives from planning through completion, ensuring quality, timelines, and budgets are met.
• Demonstrate strong financial acumen through budget management, expense control, forecasting, and resource allocation.
• Maintain strong organization and operational oversight to ensure service standards, team productivity, and property needs are consistently met.

Requirements

• A minimum of 5 years of experience as a maintenance manager in multifamily is required.
• EPA Certification is required.
• Extensive knowledge in the following areas: Plumbing, Electrical, Pool Maintenance, HVAC, Carpentry, Landscape Maintenance, Appliances, and OSHA-related standards.
• Record of high performance within team and complete training records within own team.
• Record of promoting and training team members.
• OSHA 30 Certification is preferred.
• Basic computer skills required for reporting.
• High School or GED required.

Benefits

• Employee rent discounts (subject to availability at each community).
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.
• Paid time off, sick time, holidays, and volunteer time.
• Comprehensive Medical, Dental, and Vision benefits.
• Eligible for additional certification pay 90-days from hire (EPA, CPO, and OSHA certifications).

Pay

The anticipated starting base pay range for this position is $91,520 annually. Eligible for monthly bonuses based on operational metrics.