General Manager - Napa Hotel

About the role

CoralTree is seeking a General Manager to join their team at Napa First Street Hotel in downtown Napa, CA. The ideal candidate will oversee all aspects of the hotel's operation, leading the executive committee, driving operational excellence, and setting the tone for an integrated hospitality experience.

Responsibilities

• Champion the property’s operational excellence and financial performance, driving revenue growth and profitability in alignment with the annual business plan and commitment to deliver exceptional owner returns.
• Lead the property’s market positioning with bold, innovative strategies that showcase property’s unique offerings, differentiating the property from competitors while strengthening its presence in local, regional, and national markets.
• Develop and execute strategic and tactical plans to achieve precise forecasting projections; proactively adjust business strategies to protect profit integrity and optimize performance.
• Deliver best-in-class guest and team member experiences, consistently exceeding service expectations while upholding CoralTree Hospitality’s high standards of hospitality and genuine care.
• Serve as the face of property within the community and the broader hospitality industry, fostering strategic partnerships and representing the property with professionalism and authenticity.
• Ensure a safe and secure resort environment by implementing and upholding policies that prioritize the health, safety, and well-being of guests, team members, and stakeholders.
• Inspire, attract, and retain top-tier talent, cultivating a high-performance culture that prioritizes career growth, continuous learning, and leadership development in line with CoralTree Hospitality’s values.
• Embed a guest-centric culture that consistently delivers exceptional service and ensures every interaction reflects the property’s atmosphere of luxury hospitality.
• Align owner, company, property, and individual goals to create unified objectives that drive collective success and measurable outcomes.
• Leverage deep financial acumen, including expertise in income statements, balance sheets, cash flow, and internal controls to ensure accurate financial reporting and operational transparency.

Qualifications

• At least 15 years of hotel operations experience in a leadership position.
• Degree in Business Administration, Hotel & Restaurant Management, or similar, preferred.
• Mariahar Marriott Brand Experience Preferred.
• Luxury Hotel Opening Experience Preferred.
• Robust background in luxury hospitality – wine country a plus.
• Proven Leadership of luxury F&B operations; including restaurants, bars, banquets & catering, and in-room dining.
• Driving exceptional guest experiences alongside strong financial performance.
• Experience with partner restaurant groups; serving as a strategic liaison to optimize performance and elevate overall dining guest experiences.