General Manager

About the role

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We are searching for a General Manager to oversee all aspects of branch operations in our new Columbia market.

Responsibilities

• Oversee daily operations of the Jetson Columbia branch including scheduling, installations, service calls, quality control, and safety compliance
• Build and lead a high-performing team of HVAC technicians, electricians, project coordinators, and administrative staff from the ground up
• Be on the ground every day leading from the front, upholding Jetson culture, and ensuring we are attracting and hiring top players who exemplify Jetson values
• Lead, mentor, and develop your field force of technicians and staff to deliver the best customer experience in the business
• Manage vendor and subcontractor relationships, holding partners accountable to quality and performance expectations
• Establish local partnerships with utilities, contractors, and community organizations to drive brand awareness and customer acquisition
• Gather market insights and manage local regulatory, permitting, and compliance matters including Maryland contractor licensing requirements
• Work closely with HQ teams across Sales, Marketing, Supply Chain, Product, Engineering, and Customer Success to improve products, enhance customer experiences, and align on strategic goals
• Use data and KPIs to drive continuous improvement and align with corporate goals
• Provide regular financial and operational reports to the executive team

Requirements

• Maryland MHIC Contractor License or demonstrated eligibility and commitment to obtain it. The GM serves as the Responsible Managing Employee for our Columbia operation and this is a legal requirement to operate in Maryland.
• Direct experience leading a field force of technicians, installers, or skilled trades workers in a home services or field service environment
• Entrepreneurial mindset with experience running a business or division with full P&L responsibility
• Proven track record of building and developing high-performing teams from scratch including recruiting, onboarding, coaching, and holding people accountable
• Modern leadership and team management skills with a demonstrated track record of success
• Exceptional problem-solving, decision-making, and communication skills
• Proficiency in business software, CRM systems, and Google Workspace
• Experience with modern tools including AI to automate and improve daily operations
• Background in HVAC, electrical, plumbing, or adjacent residential home improvement (preferred)
• Maryland HVACR Master Contractor License, Maryland Statewide Master Electrician License, or Howard and Anne Arundel County electrician license — candidates holding any of these are a significant differentiator for how quickly we can expand our serviceable area (preferred)

Qualifications

• Bachelor's degree in Business Administration, Engineering, or a related field preferred but not required
• Valid driver's license and ability to travel within the service area
• Follows OSHA Electrical Standard
• Follows the Occupational Safety and Health Administration's (OSHA) Lockout/Tagout (LOTO) standard

Benefits

• Health Insurance premium 85% paid by Jetson
• Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson
• Parental Leave Top Up
• Education Support
• Equity
• 401k program

Pay

$140,000 - $165,000 per annum

Schedule

In person - Columbia, MD

Application

If you feel like you don't have everything that's listed above but can still do the job, we encourage you to apply!

Note: U.S. Roles Jetson is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, or gender identity. If you require accommodation during the recruitment process, please contact us.

Note: Canada Roles Jetson is an equal opportunity employer committed to inclusive hiring. We do not discriminate on any ground protected under applicable human rights legislation. If you require accommodation at any stage of the recruitment process, please contact us.