General Manager, Membership Software

About The Role

One of our portfolio companies is seeking a General Manager. This is an exciting opportunity to take over the leadership of a profitable membership software business with a deeply loyal customer base. The founder is transitioning out of the business, and we are seeking a General Manager to lead the company through its next chapter of growth. The company is trusted in its space, with a tenured team, consistent profitability, and a strong product-market fit. The GM will be responsible for ensuring operational continuity, stewarding the company’s values, and scaling its go-to-market engine to unlock incremental revenue. This is a hands-on operating role. The General Manager will lead all day-to-day operations and people management with a keen focus on existing customer support and new customer sales. They will work across a small remote team of full-time employees.

What You'll Do

• Serve as the day-to-day leader of the company.
• Own the company’s P&L and deliver growth while maintaining profitability.
• Lead a distributed team of full-time employees.
• Execute a go-to-market strategy rooted in relationship-based sales and reputation-driven marketing.
• Represent the company externally through industry events, webinars, and customer-facing activities.
• Collaborate with centralized engineering and product to shape and sequence roadmap initiatives.
• Foster continuity and alignment across legacy team members while introducing scalable process improvements.
• Identify and execute on areas to improve operations, automation, and reporting.

Qualifications

• Strong academic foundation and professional track record in technology or software.
• Experience with SMB vertical SaaS.
• Prominent track record of managing and growing lean or hybrid teams with high retention.
• Demonstrated success in full P&L ownership, with strong operating discipline.
• Familiarity with founder-led businesses and sensitivity to cultural continuity.
• Hightly empathetic, self-motivated, and a natural relationship builder.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and ability to navigate ambiguity.

What We’re Looking For

• Based in the U.S. or Canada and willing to travel as needed.
• Excited by the opportunity to lead an established software business with operational autonomy.
• Values mission-driven work and customer-centricity.
• Fast learner and high EQ.
• Looking to step into a CEO-equivalent role with support but no micromanagement.
• Has experience managing cross-functional software teams and setting growth strategy.
• Experience in the edtech space either as founder, GM, or commercial leader.

Minimum Expectations

• Build trust with the internal team and key customers in the first 90 days.
• Deliver and begin executing a growth and ops plan within 6 months.
• Own business performance, team leadership, and roadmap delivery.
• Ensure smooth founder transition without compromising continuity.

Beacon General Manager Performance Rubric

• Execution and Accountability: Drives initiatives to completion, takes ownership for results, anticipates obstacles, and builds systems that create leverage.
• Commercial Judgment: Makes sharp, ROI-driven decisions that grow the business profitably, understands customers and market dynamics, and knows where to invest.
• Financial Acumen: Understands and actively manages P&L drivers, focuses on EBITDA and working capital, and delivers budgets with discipline.
• Team Leadership: Builds and retains a high-performing team, leads with clarity and conviction, coaches consistently, and creates a positive work environment.