General Manager - Landscaping Services

Leadership

• Lead a culture focused on service, quality, safety, communication, teamwork, and positive discontent.
• Provide vision and direction, ensuring all team members understand their division, branch, and company goals and objectives.
• Build, lead, and retain strong teams by developing and implementing personal growth plans for team members.

Client Service and Retention

• Drive customer satisfaction and retention by developing deep relationships with key customers.
• Coach team members to provide excellent service and proactive and responsive communication to all customers.
• Ensure that teams are coordinating effectively to deliver quality landscaping and follow-through on customer needs.

Business & Financial Performance

• Collaborate with Executive Team, Board of Directors, and other applicable personnel to build accurate, attainable, and aggressive growth budgets each year.
• Responsible for accurately forecasting revenue and direct expense by division and branch overheads on a weekly, monthly, and quarterly basis.
• Review and manage division budget, P&L performance, and overall financial health of the business and pivot according to changing needs.
• Collaborate with sales to ensure new business proposals and estimates are accurate and appropriately priced.

Business Growth and Sales

• Overall responsibility of growing the business falls on the shoulders of the General Manager.
• Assist with growth strategy for their respective market by helping identify key target prospects and leveraging existing relationships to drive growth.
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers.
• Charged with seeking out opportunistic, add-on M&A opportunities within the market to grow the business through acquisition.

Behaviors and Motivations

• Thought Provoking: Capable of making others think deeply on a subject.
• Leadership: Able and eager to recruit, motivate, lead, and coach a management and frontline team.
• Innovative: Consistently introduces new ideas and demonstrates original thinking.
• Team Player: Works well as a member of a group.
• Enthusiastic: Shows intense and eager enjoyment and interest.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Goal-Oriented Self-Starter: Able to set and attain stretch goals with minimal assistance or motivation.
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.