General Manager III - Store 9226 - Fort Myers, FL

About the Role

As a General Manager, you will drive overall store performance by achieving sales goals and service objectives while fostering strong relationships with both DIY and Professional Customers. You will lead a team of 10-20 members, ensuring operational excellence, inventory management, and a respectful, diverse work environment.

Responsibilities

• Achieve overall store sales goals and service objectives
• Manage and grow Professional Customer relationships and sales, including building and holding the team accountable to executing Customer action plans
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members
• Ensure execution of all inventory and operational standards
• Coach Team Members to deliver on Customer expectations (DIY and Professional)
• Perform manager-on-duty responsibilities, including coaching, floor/phone management, task assignment, safety, and open/close duties
• Lead change management initiatives
• Foster a respectful and inclusive environment for Customers and Team Members
• Provide DIY services such as battery installation, testing, and wiper installation
• Assist District/Region in other functions as requested

Success Factors

• Friendly and effective communication
• Ability to locate and stock parts efficiently
• Safety knowledge and skills
• Ability to become ASE P2 certified or ASE-ready equivalent
• Proficiency in executing and training project and product quality recommendations
• Advanced parts lookup and sourcing from multiple channels (special order, FDO, second source, etc.)
• Ability to execute and train on store operational processes, testing, and diagnostic equipment for DIY services
• Proficiency in inventory systems, store equipment, POS, and parts lookup systems
• Ability to review and analyze P&L statements
• Strong recruitment, selection, hiring, and development of quality Team Members
• Ability to build and grow relationships with Professional Customers

Requirements

• Working knowledge of automotive systems preferred
• Fluent in English (written and spoken); Spanish a plus
• Effective communication and relationship-building with Customers, peers, and upper management
• Proficiency in Microsoft Office (Word, Excel required; PowerPoint preferred)
• Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, including P&L statements
• Strong leadership in holding others accountable, inspecting work quality, and providing inspiring feedback
• Flexibility to work varied shifts, including days, evenings, and weekends as needed

Qualifications

• High school diploma or GED required; Bachelor’s degree in business or related field preferred
• Valid driver’s license required
• ASE Certification preferred but not required
• 2-3 years of experience managing a team of 10-20 members in a fast-paced, dynamic retail environment
• Proven experience managing profitability and demonstrated financial and business acumen

Physical Demands

• Predominantly walking or standing during work hours
• Ability to talk, hear, and use hands/fingers to handle or feel objects
• Reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
• Frequently lift and/or move up to 50 pounds; occasionally lift and/or move up to 100 pounds
• Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus

Work Environment

• Primarily indoor work, with occasional outdoor tasks (e.g., installing batteries and wiper blades) in various weather conditions
• Occasional exposure to moving mechanical parts, high/precarious places, toxic/caustic chemicals, risk of electrical shock, explosives, and vibration
• Moderate noise level in the work environment

Pay

Position is eligible for sales commission based on individual or store performance.