General Manager III - Store 7688 - Vero Beach, FL

About the Role

This position involves managing a retail store to achieve sales goals and service objectives, focusing on both DIY and Professional Customers. You will lead a team, ensure operational standards, and drive profitability.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow Professional Customer relationships and sales, including building and holding the team accountable to executing Customer action plans.
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store Team Members.
• Ensure execution of all inventory and operational standards.
• Coach all Team Members to deliver on Customer expectations (DIY and Professional).
• Handle manager-on-duty responsibilities, including touch base/coaching, floor/phone management, task assignment and completion, safety, and open/close duties.
• Lead change management initiatives.
• Foster a respectful and diverse environment for both Customers and Team Members.
• Provide DIY services such as battery installation, testing, and wiper installation.
• Assist District/Region in other functions as requested.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or ASE ready equivalent.
• Ability to execute and train project and product quality recommendations.
• Advanced parts lookup and sourcing from multiple places, including special order, FDO, and second source.
• Ability to execute and train all store operational processes, procedures, and testing/diagnostic equipment for DIY services.
• Ability to execute and train inventory systems and store equipment.
• Ability to execute and train POS and Parts lookup systems.
• Ability to review and analyze P&L statements.
• Ability to recruit, select, hire, and develop quality Team Members.
• Ability to build and grow relationships with Professional Customers.

Requirements

• Working knowledge of automotive systems preferred.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with Customers, peers, and upper management.
• Proficient in Microsoft software (Word, Excel required; PowerPoint preferred).
• Ability to calculate figures such as discounts, percentages, sales increases, and gross profit percent.
• Ability to review and analyze business reports, such as profit and loss statements.
• Hold others accountable, inspect work quality, and provide inspiring feedback.
• Flexibility to work various shifts, including days, evenings, and weekends.
• High school diploma or GED required; Bachelor’s degree in business or related area preferred.
• Valid driver’s license required.
• ASE Certification preferred but not required.

Qualifications

• 2-3 years of experience managing a team of 10-20 members in a fast-paced, highly dynamic retail environment.
• Successful experience managing profitability; proven financial and business acumen.

Physical Demands

• Predominantly walking or standing during work hours.
• Ability to talk, hear, and use hands/fingers to handle or feel.
• Reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds; occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment

• Primarily working indoors, with occasional outdoor tasks such as installing batteries and wiper blades.
• Exposure to various weather conditions, moving mechanical parts, high/precarious places, toxic/caustic chemicals, risk of electrical shock, explosives, and vibration.
• Moderate noise level in the work environment.

Pay

Position is eligible for sales commission based on individual or store performance.