General Manager I - Store 8833 - Fort Myers, FL

About the Role

A General Manager must be committed to inspiring the team, helping customers succeed, and growing the business with integrity. This professional-level sales and management position supports both retail and professional customer functions, requiring knowledge of store systems, automotive systems, and parts. The role involves identifying, troubleshooting, and assisting with DIY projects while developing and maintaining professional customer relationships and driving program growth. The position is exempt and typically requires 50-55 hours per week, including rotating nights, weekends, and 11-hour shifts.

Responsibilities

• Achieve overall store sales goals and service objectives.
• Manage and grow professional customer relationships and sales, including executing customer action plans.
• Oversee selection, hiring, development, performance management, coaching, scheduling, and engagement of store team members.
• Ensure execution of all inventory and operational standards.
• Coach team members to deliver on customer expectations (DIY and professional).
• Perform manager-on-duty responsibilities, including coaching, floor/phone management, task assignment, safety, and open/close duties.
• Lead change management initiatives.
• Foster a respectful and diverse environment for customers and team members.
• Provide DIY services such as battery installation, testing, and wiper installation.
• Assist with district/region functions as requested.

Requirements

• 2-3 years of experience managing a team of 10-20 members in a fast-paced, dynamic retail environment.
• Proven experience managing profitability and demonstrated financial and business acumen.
• High school diploma or GED required; Bachelor’s degree in business or a related field preferred.
• Valid driver’s license.
• ASE Certification preferred but not required.

Skills

• Working knowledge of automotive systems preferred.
• Fluent in English (Spanish a plus); strong communication and relationship-building skills.
• Proficient in Microsoft Office (Word, Excel required; PowerPoint preferred).
• Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
• Ability to review and analyze business reports, such as profit and loss statements (P&L).
• Strong leadership skills, including holding others accountable and providing constructive feedback.
• Ability to work varied schedules, including days, evenings, and weekends.
• Friendly communication and ability to locate and stock parts.
• Safety knowledge and skills.
• Ability to become ASE P2 certified or equivalent.
• Advanced parts lookup and sourcing from multiple channels (special order, FDO, second source, etc.).
• Ability to execute and train on store operational processes, inventory systems, POS, and parts lookup systems.
• Ability to recruit, select, hire, and develop quality team members.
• Ability to build and grow relationships with professional customers.

Physical Demands

The role requires predominantly walking or standing, with frequent use of hands and fingers to handle or feel, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment is primarily indoors, though occasional outdoor tasks (e.g., battery and wiper blade installation) expose the employee to various weather conditions. The role may involve exposure to moving mechanical parts, high or precarious places, toxic or caustic chemicals, risk of electrical shock, explosives, and vibration. The noise level is usually moderate.

Schedule

• 5-6 days per week, including rotating nights and weekends.
• 11-hour shifts with a 1-hour lunch break.
• Additional hours may be required based on staffing, store conditions, sales targets, and business demands.