General Manager II

About the Role

The General Manager (GM) will serve as the leader of supply chain operations at the new Chick-fil-A Supply Distribution Center (DC) in Litchfield Park, AZ. This individual, in collaboration with other leaders, will be responsible for executing safe and effective operations that meet the needs of the organization and its employees. The GM will lead the workforce in distributing millions of cases of inventory annually to Chick-fil-A Operators throughout the region. This role requires a leader who can call upon a diverse range of skills and experiences to support overall operations, foster relationships, and drive supply chain innovation unique to the food service industry.

Responsibilities

• Lead a food service distribution center operation with a safety mindset
• Act as a liaison, balancing the needs of the Operator with the capabilities of the operation
• Lead and engage a workforce with specific ownership of and focus on various functions within the building
• Design, implement, manage, and improve market distribution center operations
• Deliver high service levels to Operators and achieve Key Performance Indicators (KPIs)
• Participate in the oversight of the P&L of the market distribution center operation
• Drive innovation in all areas of the market distribution center operations
• Support Chick-fil-A vision and strategy by building a culture that aligns with the Chick-fil-A Supply values of care, safety, and excellence
• Work closely with CFA Supply Senior Leadership Team, CFA Inc. Supply Chain, Operators, and various business partners to ensure optimal alignment and collaboration
• Recruit, train, and develop a strong team

Qualifications

• 7+ years of experience in distribution, manufacturing, or other relevant supply chain field management, including 3+ years in a leadership position
• Strong aptitude to think critically, solve problems, and drive improvements in a professional and respectful manner
• Understanding of production and inventory control theories and practices
• Functional knowledge of designing, managing, and executing distribution center operations
• Knowledge of general accounting practices and P&L
• Demonstrated experience and success with process improvement and efficiency, including establishing and managing KPIs
• Working knowledge of inbound logistics, warehousing, IT systems, and outbound logistics in the distribution industry
• Knowledge of and ability to ensure compliance with general safety standards, quality specifications, and governmental requirements
• Exceptional organization, attention to detail, and communication skills
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions
• Proficient communicating in English (reading, writing, and speaking)

Preferred Qualifications

• Bachelor’s Degree in business, accounting, supply chain management, or another relevant field
• Experience managing in a food distribution or food manufacturing environment
• Experience in a start-up environment
• Demonstrated success in operations and people leadership
• Experience with building and managing to budgets and general accounting practices
• Demonstrated ability to perform effective short-term and long-range planning

Required Years of Experience: 7
Travel Requirements: 10%
Required Level of Education: High School Diploma
Preferred Level of Education: Bachelor's Degree
Relocation Assistance Provided: Yes

About Chick-fil-A Supply

Chick-fil-A Supply®, a wholly owned subsidiary of Chick-fil-A, Inc., is an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A restaurants. Chick-fil-A Supply® ensures restaurants have the food and products they need through a seamless delivery experience that extends Chick-fil-A's culture of care. For more information, visit cfa-supply.com.