General Manager II

Job Description

As a General Manager for Aramark Correctional Services, you will plan, manage, and guide multiple contracted services for a client normally generating $2‑15M+ in revenue to meet operating and financial goals, client objectives, and customer needs. Depending on the client, services can include food service, facility support, custodial services, retail, lodging, transportation, and more. Our General Managers are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client's business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.

Responsibilities

• Leads a team that provides operational expertise in contracted services while providing hands‑on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

Qualifications

• Bachelor’s degree level education highly preferred in Food Service, Hospitality, Facilities, or Business Management.
• Ability to focus on client and customer services, entrepreneurship and building and growing a strong business.
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.
• Physical demands may include lifting, bending, pushing, pulling, extended walking and standing; may require uniforms and/or Personal Protective Equipment (PPE).

Education

While a bachelor’s degree is highly preferred, relevant experience in food service, hospitality, facilities, or business management is also valued.

About Aramark

Aramark serves millions of guests daily through food and facilities in 15 countries. Rooted in service and united by purpose, the company strives to do great things for employees, partners, communities, and the planet. Aramark is committed to equal employment opportunity and a workplace free from discrimination.