General Manager- Idealease- Lease & Rental Ops.

About the role

Hill Idealease specializes in full-service leasing and dedicated maintenance of International class 6, 7, and 8 trucks as well as trailers. We also provide short and long-term rental solutions to companies large and small. Since 1997, Hill Idealease has helped businesses manage their transportation needs with a range of services including commercial rental, full-service leasing, dedicated maintenance, equipment specification, and safety & compliance training. Hill Idealease is owned by the Hill Family who also own Hill International Trucks, LLC—an International truck franchise with five sales and service locations in Ohio and Pennsylvania. Currently operating our Lease & Rental Company with 5 convenient locations in: East Liverpool, Washington, Martins Ferry, Canton, and New Philadelphia.

Responsibilities

• Generate a minimum 8% Net Profit in the Full-Service Lease and Rental portfolio.
• Drive Profitable Growth in accordance with growth forecasts and plans.
• Develop and implement an annual business plan including sales forecasts, budgets, and quarterly projections.
• Develop and implement operating policies and procedures in conformance with company objectives.
• Maintain all lease and rental facilities, vehicles, signage, and any other company assets in accordance with Idealease Brand Standards.
• Recruit and hire employees as business levels dictate.
• Safeguard company assets by maintaining strong internal controls.
• Review all company financial and operating statements and initiate corrective action for improvement in operations.
• Promote an atmosphere of cooperation, teamwork, and good will with all employees within Idealease and the dealership.
• Reinforce and mandate the Idealease Core Values of Expertise, Responsiveness, and Stability.
• Monitor and measure Overhead per Unit (OPU) and keep below $3,000.

Sales and Performance

• Supervise and motivate sales personnel to secure new business.
• Establish an annual marketing plan and a go-to-market strategy in conformance with the annual business plan and budget.
• Establish a rating policy and procedure for sales personnel to utilize when proposing new Idealease business.
• Establish goals and quotas for all sales personnel, reviewing on a regular basis.
• Approve any new contracted business.
• Assist in lease sales production as required with key accounts.
• Communicate regularly with large volume lease and rental customers.
• Manage customer conflicts so Account Manager does not lose standing with customer.

Maintenance

• Supervise and motivate the Idealease Service Manager (ISM), focusing on cost controls and customer satisfaction.
• Maintain maintenance costs for FSL and Rental below 20% of revenue.
• Develop a full understanding of all maintenance resources available on the Idealease Resource Center.
• Review the manpower needs and scheduling with the ISM on a regular basis.
• Monitor inventories of parts, tires, lubricants, and fuel to ensure all items are accounted for correctly and within forecasted and budgeted levels.
• Monitor warranty programs and warranty recovery.
• Review monthly financial, income statements, and reports with the Idealease Service Manager.
• Develop and initiate corrective actions as necessary.
• Monitor and review customer service levels on a continual basis with the ISM.

Requirements

• 10+ years of progressively responsible experience for a major company or division of a large corporation.
• Experience in partnering with an executive team and a high level of written and oral communication skills.
• Effective written, verbal, and telephone communication skills, proficient PC skills, and a commitment to customer service excellence.
• Strong attention to detail, especially regarding time management and organization.
• Proficient in Microsoft Office products and Windows-based computer systems.
• Ability to multi-task in a fast-paced environment while dealing directly with multiple customers/partners daily.
• Bachelor’s degree (B.A.) from a four-year college or university; or six to ten years related experience and/or training; or equivalent combination of education and experience.
• Valid Driver’s License with a clean driving record.
• Ability to pass a background check and drug test.

Physical Demands & Work Environment

• Primarily operates in a professional dealership office environment; requires sitting for long periods.
• Expected to travel as needed to company locations (20 to 30% travel required).
• Requires bending, stooping, kneeling, crouching, and reaching for short periods.
• Occasional lifting of 5 to 20 pounds.
• Requires accurate, knowledgeable detailed work.
• Some weekend and evening work may be required.
• Occasionally exposed to engine exhaust fumes and loud noise.
• Works overtime as required.
• Minimal exposure to weather.

Benefits

• Comprehensive benefits include medical, dental, vision, life, and disability insurance.
• 401(k) with 4% company match.
• Paid time off (vacation and holidays).