General Manager - Holiday Inn Express Elk Grove

About the role

The General Manager at WFP Elk Grove LLC leads the Holiday Inn Express in Elk Grove through a transformative period, overseeing a comprehensive renovation that will convert the property to a SpringHill Suites by Marriott by next year. This role requires a leader who can navigate change, build strong teams, and ensure exceptional guest service.

Responsibilities

• Provide overall leadership and direction for all hotel operations, including Front Office, Housekeeping, Maintenance, Breakfast, and Sales.
• Lead the property through its ongoing renovation and successful transition to SpringHill Suites by Marriott while maintaining exceptional guest service throughout construction.
• Foster a positive, accountable, and service-focused culture where employees are engaged, developed, and recognized.
• Recruit, hire, train, coach, and develop department leaders and associates while building a strong leadership pipeline.
• Ensure exceptional guest satisfaction through proactive service recovery, quality assurance, and continuous improvement.
• Manage labor costs, payroll, budgets, forecasting, purchasing, and overall financial performance.
• Analyze hotel performance metrics including occupancy, ADR, RevPAR, guest satisfaction scores, labor productivity, and profitability.
• Partner with Revenue Management to maximize market share, revenue opportunities, and competitive positioning.
• Ensure compliance with Marriott brand standards, quality assurance requirements, local regulations, OSHA standards, and company policies.
• Oversee preventative maintenance programs and maintain the property's physical condition throughout renovation and beyond.
• Maintain accurate administrative functions including payroll review, invoice approvals, financial reporting, inventory controls, and audits.
• Build positive relationships with guests, ownership, vendors, community partners, and brand representatives.
• Lead by example with professionalism, integrity, accountability, and a willingness to support any department when operationally necessary.

Qualifications

• Minimum of three (3) years of hotel General Manager or Assistant General Manager experience with demonstrated operational success.
• Marriott experience strongly preferred; IHG experience is also valued.
• Previous experience opening, renovating, repositioning, or converting hotels is highly desirable.
• Strong knowledge of hotel operations including Front Office, Housekeeping, Engineering, Food & Beverage/Breakfast, Revenue Management, and Sales.
• Proven ability to develop, coach, and retain high-performing teams.
• Strong financial acumen including budgeting, forecasting, labor management, and expense control.
• Experience analyzing STR reports, market trends, and key hotel performance metrics.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to prioritize effectively and make sound decisions in a fast-paced hospitality environment.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred but equivalent experience will be considered.