General Manager, High-Rise Division

Job Overview

The General Manager – High Rise ensures Association business is executed in a timely and accurate manner, in accordance with Association governing documents, Board policies, FirstService policies and procedures, California civil code, and other applicable regulations. The General Manager will consistently adhere to and perpetuate the mission and vision of the Board of Directors, and membership, and has oversight over all aspects of the operations of the building.

Responsibilities

• Acquire an understanding of all Community governing documents (CCRs, By-Laws and published rules) and ensure all requirements are followed.
• Quickly gain a working knowledge of FirstService systems (including FSR Connect, Auto Board Packet, AVID AP, ADP, Jenark, etc...), and assimilate standard operating policies and procedures.
• Recruit, hire, train and supervise all building staff. Create staffing plans and budgets for Board approval. Use FSR associates whenever possible but determine when certain positions are best outsourced.
• Promote FSR's Global Service Standards amongst FSR associates and vendors. Include these standards in daily coaching and performance management discussions.
• Proactively inspect building and exterior common areas, building systems, landscape and other common amenities and then ensure necessary repair and maintenance activities are conducted in a timely manner.
• Ensure all fire, life and safety systems are operable and evacuation plans and emergency procedures are documented and understood by staff and residents.
• Ensure operating procedures and preventative maintenance plans are in place for all key systems. (Elevators, HVAC, Pumps, Boilers, Security, etc...)
• Respond to homeowner / resident requests for maintenance or compliance issues, or architectural change approvals.
• Create an annual calendar of key client meetings and events and incorporate into FSR Connect and personal calendar.
• Work with Association legal counsel on any pending or existing litigation and provide periodic updates to the Board.
• Prepare and post board meeting agendas. Prepare concise, yet detail-oriented, board meeting packets which allow the Board to make informed decisions without lengthy discussion.
• Attend and participate in Board and committee meetings and prepare minutes.
• Aprove and code vendor invoices and ensure vendors comply with the terms of their service contracts.
• Gather detailed bids for major non-recurring projects or for requested changes in recurring vendor contracts.
• Monitor the financial position of the Association and present monthly financial reports and any documents requiring Board member signatures.
• Lead Boards toward the development of short-term and long-range plans and develop recommendations for specific action plans to achieve Board objectives.
• Prepare annual budget drafts with updated reserve study disclosures and ensure the annual budget is distributed in a timely manner.
• Support the activities of various Board sub-committees and provide a seamless connection between the Board of Directors and committees.
• Administer the Annual Election and meeting.
• Ensure annual CPA audit / review is completed and distributed within 120 days of year end. Also ensure tax returns are completed and filed by CPA.
• Assess and monitor community needs: identify opportunities for improved communication or service delivery methods. Implement programs or improvements.
• Other duties as assigned.

Skills & Qualifications

• Excellent general math skills.
• Strong user of Microsoft Office tools.
• Strong written and verbal communication skills.
• Must be an "active" listener who can anticipate issues and drive for mutually satisfactory resolution.
• Understand the role and purpose of a homeowner's association and is familiar with HOA rules and guidelines, facility maintenance, association governing documents, and financial statements and budgets.
• Service-oriented mindset, with multi-tasking abilities and a flexible, resilient attitude.
• Can work with volunteer board members and is comfortable in a "servant-leader" role.
• Must be able to deal with conflict and work well under pressure.
• Must be able to instill confidence in staff, board members and residents by being prepared and knowledgeable.

Education & Experience

• Bachelor's Degree in Public Administration, Business Administration or related field preferred, but not required.
• CCAM, CMCA or PCAM designation preferred, but not required.
• A minimum of five years of successful high-profile community management experience or equivalent professional experience in a related field such as rental property or hotel management.