Senior General Manager

About the role

Victra is seeking a Senior General Manager to lead and coach a team that delivers exceptional guest experiences. The ideal candidate will thrive in a fast-paced, competitive environment and enjoy helping their team members grow.

Responsibilities

• Drive high-performance results within a fast-paced sales environment
• Communicate and implement the company vision by directing the day-to-day activities of the entire store staff
• Mentor Assistant General Manager and help them learn to lead at Victra
• Support, coach, and mentor sales associates to achieve store goals
• Teach and model the sales process with Every Guest, Every Time
• Afford to attract and retain top caliber employees
• Act as a brand advocate for Victra
• Provide ongoing sales training and support to help the team exceed sales, retention, quality, and service objectives
• Engage in sales strategy development to showcase products and services throughout the store
• Maintain store performance by supporting inventory compliance
• Create and implement innovative ways to drive traffic to the store and capitalize on the existing customer base
• Take ownership for store and employee success, including work-related needs
• Support proper staffing, scheduling, labor controls, marketing, loss prevention, and other store functions
• Assist with guest escalations and resolve issues in a timely manner
• Communicate company objectives and priorities to team members
• Stay up to date with sales promotions and ensure guests receive complete solutions for their needs
• Participate in special projects and pilots as assigned
• Attend required manager trainings, roundtables, and group sessions

Requirements

• 1-3 years of experience in a retail sales environment, with some leadership or supervisory experience preferred
• Proven track record of achieving team and individual sales goals
• Ability to balance multiple priorities in a fast-paced environment
• Experience setting goals, evaluating performance, and developing a high-performing team
• Basic interview skills and staffing knowledge
• One or more years of customer service, preferably in retail or sales
• Willingness to work evenings, weekends, holidays, and during peak periods
• At least 18 years of age
• Legally authorized to work in the United States

Qualifications

• High school diploma or GED

Skills

• Customer service skills
• Team management
• Sales strategies
• Training and mentoring

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities

Pay

Compensation Pay will include a base rate of $23.00 /hour with uncapped earning potential through commission

Schedule

This is an hourly role.