General Manager | Graystone

Columbia Hospitality Residential Services is seeking a hands-on General Manager to lead the team at Graystone, one of Seattle's premier luxury residential communities. We're looking for a trusted leader who is passionate about creating exceptional resident experiences, building strong relationships with homeowners, board members, and vendors, and fostering an engaged, high-performing team.

About the role

As General Manager, you'll provide strategic leadership across all aspects of the community, including operations, financial performance, governance, risk management, and resident satisfaction.

Responsibilities

• Adhere to the annual budgeted expenses
• Collaborate with accounting to complete the monthly financial report
• Timely review and approval of all association expenses
• Responsible for all processes and procedures for routine, preventative, and emergency maintenance and repairs of the common area facility, systems, and equipment
• Ensure that all team members provide residents and guests with exceptional services
• Ensure that the building’s physical, mechanical, electrical, and plumbing systems are functioning efficiently
• Ensure that all required building and system inspections are completed in a timely fashion
• Ensure the safety and security of all residents and team members
• Ensure the security, cleanliness, and repair of all engineering department tools, equipment, and safety features are in accordance with established procedures and budgets
• Effectively manage a team including but not limited to recruiting, training, scheduling, and managing performance of housekeeping, concierge, and maintenance professionals
• Able to work evenings, nights, and weekends as required
• Provide open and effective lines of communication and address issues or concerns promptly and efficiently
• Respond to after-hour calls as necessary
• Report and address unsafe conditions immediately
• Provide overall direction, coordination, and leadership for all departments in the property
• Serve as direct liaison to all community organizations, city officials, industry associations, and public relations entities
• Ensure all applicable standards, policies, and procedures are fully implemented in all departments
• Participate in preparation of the annual operating budget and financial plans which support the overall objectives of the property
• Create and monitor annual operating goals, addressing all the drivers (Financial, Resident, Infrastructure, and Learning and Growth)
• Work with department leaders to meet or exceed established budgetary guidelines
• Review and approve operating expenses
• Direct the accurate and on-time preparation, production, and distribution of all required reports
• Protect and enhance the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping, and capital improvements
• Analyze resident feedback and discuss findings with department leaders; institute changes and upgrades in service as necessary
• Promote the property by building and maintaining an active and visible position in the local community and with industry partners
• Provide timely formal assessment of individual team members in alignment with the performance review policy and procedures
• Conduct training on job standards and areas of responsibility as needed

Requirements

• At least 5 years of progressive experience in a General Manager role at a property of similar size and level of service
• 2+ years of experience managing common-interest communities (condominiums, HOAs) with direct partnerships with board of directors, developers, or ownership groups strongly preferred
• Working knowledge of all applicable laws, codes, and regulations
• Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals
• Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the general public
• Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
• Strong financial management skills, including budget management, expense control, forecasting, and analysis of financial statements
• Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building
• Must be flexible and able to perform multiple tasks and work in stressful situations

Benefits

• Salary Range: $115,000 to $125,000 DOE
• Cellphone Allowance
• Incentive Eligible
• Get Paid Daily (Make any day payday)
• Paid Time Off & Holiday Pay (Because Balance Matters)
• Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

About the company

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic, and nurturing work environment for team members.

Location

Perfectly at home in Seattle's historic First Hill neighborhood, where heritage buildings and tree-lined streets blend perfectly with modern architecture, The Graystone is an elegant collection of one-of-a-kind condominium residences that embody Seattle's relaxed and refined lifestyle.