General Manager for Ambassador Hotel

Primary Job Duties

• Foster a culture aligned with Coury Hospitality’s Experience Curator philosophy.
• Lead with a people-first mindset, creating an environment where team members feel valued, empowered, and inspired.
• Champion exceptional guest service standards, ensuring every interaction reflects the brand’s commitment to meaningful hospitality.
• Personally engage in resolving guest concerns to transform challenges into loyalty-building opportunities.
• Plan, direct, and coordinate operations across Rooms Division, Sales, Engineering, Catering & Conference Services, Third-Party Vendors, and Food & Beverage.
• Ensure alignment and synergy between departments to achieve financial and service goals.
• Monitor operational performance and adjust strategies to enhance efficiency and service quality.
• Oversee third-party vendor performance to ensure brand consistency and operational integrity.
• Partner with corporate leadership to develop and execute annual strategic goals and action plans.
• Collaborate with department leaders to align property objectives with overall company initiatives.
• Assist in developing and managing the annual operating and capital budgets.
• Drive profitability while maintaining Coury’s service and quality standards.
• Evaluate market trends, guest preferences, and competitive dynamics to position the hotel for sustained success.
• Recruit, mentor, and develop department leaders to build high-performing teams.
• Promote teamwork, accountability, and transparent communication.
• Encourage community involvement and represent the hotel as a local ambassador.
• Maintain a clean, safe, and secure environment for guests and team members.
• Lead hotel emergency response planning and safety initiatives.

Knowledge, Skills, and Abilities

• Minimum five years of experience as a Director of Operations or Hotel Manager at a large four-star or four diamond, multi-outlet convention property.
• Proven oversight of both Food & Beverage and Rooms Division operations.
• Bachelor's degree in hospitality management or related field preferred.
• Demonstrated success in achieving strong financial performance and exceptional guest satisfaction scores.
• Coury Hospitality - Visionary leadership with a passion for hospitality and people development.
• Exceptional organizational, planning, and communication skills.
• Strong financial acumen and strategic thinking ability.
• Sales and marketing understanding to support revenue growth initiatives.
• Ability to work a flexible schedule including weekends and holidays.

Physical Demands

• Able to remain mobile, walk and stand during entire shift.
• Able to lift up to 60l lbs.
• Able to work the majority of a shift outdoors in all-weather as the business dictates.
• Able to use a computer and sit for extended periods of time.
• Able to work a varied schedule including holidays, weekends, and nights as the Business dictates.