General Manager — Dallas

About the role

We are seeking a General Manager to join our team at our new Preston Valley location. This position offers a unique opportunity to grow and lead a dynamic team in a fast-paced, high-energy environment.

Responsibilities

• Hire, train, and develop a team of approximately 12 full- and part-time employees
• Create a strong team culture centered around hospitality, accountability, and care
• Own scheduling, labor management, and daily operations
• Deliver exceptional customer and guest experiences
• Maintain a safe, clean, organized, and well-run facility
• Oversee inventory, supply ordering, and facility upkeep
• Build relationships within the Dallas community through outreach and local partnerships
• Work closely with leadership on operational improvements and company growth initiatives

Requirements

• 5+ years of leadership or people management experience
• Strong operational and organizational skills
• Excellent communication and customer service abilities
• High integrity, reliability, and accountability
• Comfortable in a hands-on, fast-paced environment
• Excited by growth and motivated by ownership and responsibility

Qualifications

• Pet industry experience is a plus, but not required
• Availability to work nights, weekends, and holidays as needed (we're open 365 days a year)

Skills

• Leadership and people management skills
• Operational and organizational proficiency
• Customer service excellence
• Team building and collaboration
• Community engagement and partnership development

Benefits

• Target compensation of approximately $65,000 annually, including performance-based bonus incentives
• Medical, dental, and vision insurance
• Paid time off

Pay

$65,000 annually, including performance-based bonus incentives

Schedule

Nights, weekends, and holidays as needed (we're open 365 days a year)