General Manager, CycleBar Southwest Plaza, Littleton CO

Job Description

The General Manager at CycleBar Southwest Plaza, Littleton CO, is responsible for meeting studio sales goals, membership renewals, and ancillary service goals through strategic new customer outreach, in-club leads, and securing member referrals. They must exemplify leadership qualities and build lasting relationships with members.

Requirements

• 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Reps in sales.
• Able to manage and drive 2 revenue streams: memberships and retail.
• Fluent in English with excellent communication and strong interpersonal skills.
• Able to excel in a fast-changing, diverse environment.
• Able to recognize areas of improvement and make changes using good judgment.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Solid organizational skills, proficient in data management, ability to prioritize and meet deadlines.
• Professional, punctual, reliable, and neat.
• Strong attention to detail and accuracy.
• Trustworthy and able to handle confidential information.
• Able to work harmoniously with co-workers, clients, and the general public.
• Proficient with computers and Studio software.

Duties

• Lead Generation
• Strategically engage in marketing efforts to generate leads for the studio
• Lead Management
• Following the LASER process to convert Leads to Members
• New member acquisition and converting non-members to membership
• Membership and Rider Relations
• Build rapport and lasting relationships with all members
• Retain existing members and engage them in a way that generates referrals
• Handle all Rider concerns with a solutions-focused attitude in a timely manner
• CBX Team
• Hire and train new CBX Team Members
• Manage CBX schedule
• Supervise CBX Team Performance and Drive Results
• Financial Performance
• Collaborate with Studio Owner to set monthly, weekly, and daily targets
• Conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met
• Operations
• Maintain cleanliness and organization of the Studio
• Ensure all technology is working and submit trouble tickets when necessary

Compensation & Benefits

• This position offers competitive base + bonuses; based on experience & performance.
• Commission paid on sales
• Opportunity to bonus, based on performance
• Complimentary CycleBar Classes at Studio

Company Overview

CycleBar is the world's first and only Premium Indoor Cycling™ franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environment designed to Rock Your Ride. We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood, and revive your senses.

Requirements

• Excellent sales, communication, and customer service skills required.
• Must have genuine hospitality and passion for people.
• Possess leadership ability.
• Able to take on tasks from other leaders on staff.
• Goal-oriented with an ability to achieve sales in memberships and retail.
• Able to learn and use the Club Ready software system.
• Must be fluent in English and have excellent communication skills via in person, phone, and email.
• Must be able to work under pressure and meet tight deadlines.
• Must have proficient computer skills.
• Must have flexibility for a non-traditional schedule including some holiday, early-morning, and weekend availability.

Qualifications

• 1 year in a supervisory role.
• 1 year in a sales role.
• Prior Fitness Front Desk Sales experience preferred.

Physical Requirements

• Must be able and willing to move bikes, and perform minor bike maintenance.
• Must be willing to clean CycleTheater, Bathrooms, Lobby, etc.
• Must be able to lift up to 30lbs.

Responsibilities

• Be the lead and supervise CBX staff.
• Help train CBX staff on sales and providing premium level customer service.
• Provide top of the line service to all new and existing riders.
• Execute sales and hospitality process of first time rider experience, follow up, and close potential member.
• Meet member and retail sales goals assigned by General Manager.
• Ensure CBX staff meets goals during their shift.
• Work collaboratively with studio management and franchise owner(s).
• Participate in special events (health fairs, grand openings, marathons, and community and hospital events) to promote the club.
• Assumes responsibility for developing selling skills.
• Maintain brand standards and initiatives.

Benefits

• Ride for free at ANY time when there is a bike available!
• Leave the stuffy clothes behind, it’s all leggings and shorts here!
• Work a non-traditional structured schedule!
• Let your voice be heard! You will have access to others in the CycleBar community from your studio, studio’s across the country, and the corporate team!