General Manager- Cyclebar Norterra

About the role

CycleBar is seeking a General Manager for their state-of-the-art location in Norterra. The General Manager is responsible for driving sales and revenue within the studio, managing 2 revenue streams (memberships and retail), leading generation, membership sales, supervising CBX teams, maintaining cleanliness and organization of the studio, scheduling and participating in networking/community events, and strategically managing marketing campaigns.

Responsibilities

• Lead generation including Grass Roots Marketing and Networking
• Membership sales
• Manage staff schedule
• Supervise CBX Teams
• Maintain cleanliness and organization of the Studio
• Schedule and participate in networking/community events and studio promotions
• Strategically manage marketing campaigns to generate leads for the studio
• Conversion of non-membership based users to membership base
• Conduct pre-planning activities each month including strategic outreach, for securing first time rider/lead flow
• Build rapport and lasting relationships with prospective and current members. Embrace hospitality and drive the Cyclebar Culture
• Coach, train, and educate our CBX team on Hospitality and Sales Conversion tactics
• Work with the Studio Owner on setting Monthly, weekly, and daily targets for meeting goals
• Drive Referral business through ambassadorship

Requirements

• 2+ years of retail/service sales or fitness sales experience
• Confident in generating personal sales and training Sales Reps in sales
• Able to manage and drive 2 revenue streams: memberships and retail
• Fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email
• Able to excel in a fast changing, diverse environment
• Able to recognize areas of improvement and make changes using good judgment
• An affinity and passion for fitness
• Solid writing and grammar skills
• Solid organizational skills, proficiency with data management, ability to prioritize and meet deadlines
• Professional, punctual, reliable and neat
• Strong attention to detail and accuracy
• Trustworthy and able to handle confidential information
• Able to work harmoniously with co-workers, clients and the general public
• Proficiency with computers and Studio software

Skills

• Leadership
• Customer Service
• Team Management
• Marketing
• Communication
• Data Management