General Manager - Chicago

About the role

The General Manager at Call Your Mother is the CEO of their shop. They oversee kitchen operations, front-of-house service, team development, and shop profitability.

Responsibilities

• Oversee daily operations, from opening to closing, ensuring the highest level of service and efficiency.
• Solve problems proactively and maintain the shop's optimal performance.
• Lead and motivate the team, fostering a positive and efficient work environment.
• Manage and train team members, conduct performance evaluations, and adhere to CYM values ("VIBES").
• Maintain shop cleanliness, manage equipment, and ensure food safety standards.
• Coordinate food and beverage management, including inventory and budgeting.
• Recruit, hire, and train new team members.
• Schedule shifts to cover all positions effectively, addressing call-outs and emergencies.

Requirements

• 1-2 years of restaurant management experience.
• A good understanding of P&L, COGS, decision-making, process improvement, labor/scheduling, and team development.
• ServeSafe Manager’s Food Safety Certification.
• Ability to handle multiple tasks, coordinate food and labor costs, and maintain operational standards.
• Hospitality-oriented and passionate about the guest experience.
• Proactive, hands-on management style, willing to lead by example.
• Positive, energetic, and proactive attitude.
• Flexible to work weekends and holidays.

Qualifications

• Highly motivated and results-driven.
• Strong communication and problem-solving skills.
• Team player with a willingness to help others.
• Ability to work calmly and effectively under pressure.

Skills

• Leadership and management skills.
• Food safety and quality standards.
• Effective communication and problem-solving abilities.
• Time management and multitasking skills.

Benefits

Starting salary: $70,000 with a 20% bonus opportunity. Great benefits include health, dental, and vision insurance, 401k, paid vacation, and parental leave, Employee Assistance Program, free staff meals, fitness and wellness classes, language classes, team building activities, and more. Flexible work schedule, no night shifts!