General Manager - Chicago Premium Outlets

About the Role

As the General Manager at Coach, you will lead store strategy, execution, and culture to deliver outstanding financial results and best-in-class Coach Service. This role partners with the Store Manager and Management Team to drive sales, clienteling, operations, and visual presentation. You will build and mentor high-performing teams, leverage market insights, and execute initiatives that elevate customer experience and profitability. Additionally, you will serve as a leader within the district/region, providing strategic and HR support as needed.

Responsibilities

• Sales & Business Strategy
  • Set and track sales/productivity goals; adjust strategies based on trends and market shifts.
  • Forecast sales, plan payroll, and align hiring plans with business needs.
  • Partner with leadership and corporate teams to implement operational processes and ensure product flow.
• Customer Experience
  • Model and coach selling/service standards; lead team selling and floor leadership.
  • Develop clienteling strategies to build long-term customer relationships and brand loyalty.
  • Act as a trusted fashion advisor; share trends and styling insights.
  • Resolve customer issues promptly with a solution-oriented approach.
• Team Leadership & Development
  • Recruit, onboard, and retain top talent; maintain strong bench strength.
  • Evaluate performance, provide feedback, and create development action plans.
  • Foster an inclusive, collaborative, high-energy culture; recognize and reward performance.
• Operations & Compliance
  • Own daily operations: scheduling, payroll, inventory, HR, and loss prevention.
  • Maintain store presentation standards and ensure adherence to POS and operational policies.
  • Utilize retail systems and reporting tools effectively.
• Communication & Collaboration
  • Communicate clearly and professionally; model active listening.
  • Build trusting relationships with peers and corporate partners; keep leadership informed.
  • Uphold ethics, compliance, and alignment with company goals.

Requirements

• 3+ years as a Store Manager (luxury retail preferred); proven ability in sales strategies, clienteling, and team development.
• A combination of education and experience will be considered.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook; experience with retail systems.
• Ability to work in a fast-paced environment.
• Strong English language proficiency.
• Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including public holidays).
• Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Competencies

• For All Employees
  • Courage: Provides direct, complete, and actionable feedback; addresses problems quickly and directly.
  • Creativity: Generates new and unique ideas; connects unrelated concepts; adds value in brainstorming.
  • Customer Focus: Dedicated to meeting customer expectations; uses customer insights for improvements.
  • Dealing with Ambiguity: Adapts to change; acts without needing full information; handles risk and uncertainty.
  • Drive for Results: Exceeds goals; bottom-line oriented; pushes self and others for results.
  • Interpersonal Savvy: Relates well to diverse groups; builds rapport; diffuses high-tension situations.
  • Learning on the Fly: Learns quickly; analyzes successes and failures; experiments to find solutions.
• For People Managers
  • Strategic Agility: Anticipates future trends; creates competitive and breakthrough strategies.
  • Developing Direct Reports and Others: Provides challenging tasks; holds development discussions; builds career plans.
  • Building Effective Teams: Fosters team morale and spirit; encourages open dialogue; defines team success.

Pay

Base Pay Range: $62,000.00–$94,000.00. Tapestry will comply with minimum wage requirements and other applicable pay laws based on city, county, and state regulations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance