General Manager - B2B Sales & Operations

About the Role

City Wide Facility Solutions - Baton Rouge is seeking a General Manager/Managing Partner with dynamic leadership and sales skills to join our successful team. This position involves sales, operations, and management of our contracted facility services client base while growing additional revenue streams. Owner equity partnership is part of the selection process.

Responsibilities

• Oversee daily operations and functional departments (sales, operations, finance, human resources, etc.)
• Implement business strategies, plans, and procedures to achieve annual sales growth, client retention, and staffing levels (employees, vendors, and Independent Contractors)
• Maintain and manage the budget and forecast; analyze financial reporting monthly to maximize shareholder return
• Define and implement strategies to accelerate growth, build an effective sales team, and strengthen a culture of operational excellence
• Establish, implement, and enforce policies that promote the company’s culture and vision
• Lead employees to encourage maximum performance and engagement in achieving the mission and vision
• Enhance financial performance by analyzing data and metrics for continued growth in facility maintenance services
• Manage relationships with clients, vendors, and business partners (Independent Contractors)
• Improve operational efficiencies to drive client satisfaction (NPS), retention, and renewals
• Lead a high-performance team: attract, recruit, and retain workforce; make hiring/separation recommendations
• Establish and monitor employee performance and development goals, assign accountabilities, and set objectives
• Ensure compliance with all applicable state and federal laws, policies, and safety regulations
• Periodic travel for training and national conventions
• Other duties as needed

Success Metrics

• Overall revenue growth
• Retention of existing clients
• Profitability

Requirements

• 5-7+ years of progressive experience leading business development teams, B2B sales teams, and/or operations teams with a proven history of sales growth
• Experience leading an operations team
• Proven ability to lead and develop a sales workforce with strong accountability for results and achievement of sales goals
• Familiarity with MS Office and business software (e.g., ERP, CRM)
• Ability to inspire others, command respect, and confidence at all levels
• Entrepreneurial spirit; ability to work in a fast-paced, evolving environment
• Exceptional interpersonal and public speaking skills
• Energetic, flexible, collaborative, and proactive; a leader who can positively impact strategic and tactical initiatives
• Demonstrable competency in strategic planning and business development in a growth model
• Extraordinary organizational skills—ability to prioritize assignments and projects efficiently
• Attention to detail; know when to roll up your sleeves and when to leverage help from others

Benefits

• Competitive compensation and benefits, including healthcare
• Car allowance
• Equity earn-in

About City Wide Facility Solutions

City Wide Facility Solutions is a fast-growing company with over 115 franchise locations across the United States and Canada. Founded in 1961, it is the largest management company in the building maintenance industry, with over 60 years of experience and continued high growth and profitability. Our culture supports the company’s mission to create a Ripple Effect by positively impacting the people and communities we serve.