General Manager

Culture

We are a highly entrepreneurial company limited only by our imagination. Diversity, teamwork, inclusivity, and community involvement are core to our culture. Our property associates work as a highly team‑focused group, bringing out each associate’s uniqueness to deliver great products and services. We continuously seek learning opportunities, strive to be better, and never become complacent. We encourage an entrepreneurial spirit, support internal growth, and give back to the communities where our properties reside.

Job Description

• Oversee overall hotel operations, including hiring, training, budgeting, sales, guest service, associate satisfaction, owner satisfaction, revenue management, and timely reporting.
• Assist teams hands‑on, embodying the “ONE TEAM. ONE VISION.” philosophy.
• Promote and engage in internal growth programs and continuously exemplify the company culture.
• Meet or exceed company goals and three key performance metrics.
• Complete all required brand‑specific, Vision University, and health & safety training.
• Adhere to Vision Hospitality Group and property‑specific brand standards.
• Perform additional duties as requested by management to improve hotel operations and guest service.
• Provide personalized, friendly service to every guest and associate.
• Set and implement an annual goals program; monitor performance and guide associates in career development.
• Select, train, and direct department managers and other associates as needed.
• Ensure associates are well‑versed in policies, procedures, brand standards, and Vision Hospitality standards.
• Develop annual operating and capital budgets and comply with corporate accounting procedures.
• Lead and actively participate in the hotel’s Sales & Marketing efforts, including developing annual marketing plans.
• Deliver exceptional guest‑service results measured through satisfaction scores and social‑media sites such as TripAdvisor.
• Inspect the property regularly and implement action plans for safety, comfort, and cleanliness upgrades.

Requirements

• Minimum of one year previous hotel experience (AGM or operations management experience preferred).
• Desire to operate a “best in class” hotel.
• Ability to ensure associate practices comply with Vision Hospitality Group policies, brand standards, and legal requirements.
• Dependable transportation.
• Flexibility to work a 24/7 schedule, including nights, weekends, and holidays.

Necessary Skills

• Maintain confidentiality of business functions, financial status, guest information, and associate issues.
• Responsibility for safety and security of guests, associates, and hotel assets.
• Knowledge of fire alarm systems and evacuation procedures.
• Effective written, verbal, and in‑person communication.
• Strong leadership, problem‑solving, and interpersonal abilities.
• Organized, honest, outgoing personality; ability to work well with others.
• Commitment to integrity, humility, and the Golden Rule.
• Ability to work with people from diverse cultures and backgrounds.
• Physical ability to bend, reach, kneel, push, stretch, lift/carry up to 25 lb, stand/walk for 8 hours, and work in restrictive spaces.
• Clear, understandable voice; basic hearing ability; proficiency in English.
• Vision both near and far; comfortable using a step stool or ladder; able to use/lift arms for up to 8 hours; handle heat and stress; finger dexterity for operating equipment.

Benefits

• Paid Time Off
• Optional health, wellness, and care benefits
• Health Reimbursement Program
• Flexible Spending Account
• Stay discounts
• Optional company‑paid life insurance
• 401(k) with matching contributions
• Employee Assistance Program
• Various voluntary and supplemental insurance options
• Selected paid holidays and one personal floating holiday
• Loyalty incentives and other unique incentive programs