General Manager

Job ID: Franchise location – independently owned and operated.

About the Role

The General Manager has overall responsibility for effectively managing all membership, fitness, and operational functions within the gym to achieve financial success and provide the best member and team member experience. The General Manager recruits, hires, trains, and develops a diverse, high-performing team that delivers on UFC Gym goals and reflects its values.

Responsibilities

• Staffing & Development
  • Recruit, interview, and hire department managers, supervisors, and front-line team members, reflecting the diversity and culture(s) of the community.
  • Provide consistent accountability for direct reports and dotted-line reports through training, coaching, conducting planning sessions, and performance reviews.
  • Conduct ongoing team member training and development to engage and retain team members.
  • Provide input on final approval for the hiring, dismissal, and discipline of all gym employees with support from the Vice Presidents.
  • Create positive working conditions for team members with appropriate leadership, supervision, support, and feedback.
  • Provide developmental coaching and guidance to all direct reports for long-term career growth.
  • Conduct regular team member meetings with direct reports to review performance and offer direction, motivation, and guidance toward achieving individual and company goals.
  • Maintain a fully engaged and high-performing team that aligns with company values and goals.
• Sales Execution on Key Metrics & Drivers
  • Ensure execution of lead, appointment-setting, and guest goals to hit the financial targets set by the company.
  • Responsible for ensuring 50% guest conversion, 40% Ultimate Mix, and 25% attachment of point-of-sale private coaching to new member sales.
  • Lead through accountability and performance management to execute monthly sales metrics and drivers.
  • Properly document using company HR forms and send to the Vice President of Sales and HR.
  • Personal production to ensure the membership department hits monthly targets in New Member Sales, Electronic Funds Transfer, and Point of Sale Private Coaching goals.
• Planning
  • Participate and provide gym-specific input into the development of the gym's financial, expense, and operating plan.
  • Develop monthly membership, fitness, and operations plans to meet financial and retention goals, with contributions from department heads and Vice Presidents.
  • Collaborate with department heads and Vice Presidents to establish priorities and goals, including revenue goals and labor targets for the gym.
  • Identify and plan the execution of improvements in the gym.
  • Work with the Operations Manager and the Vice President of Operations to supervise and set priorities and goals directly with the Facilities Technician to deliver a great member experience.
  • Provide input and report monthly financial results to the Vice President of Sales for the gym.
• Guest Experience / Team Member Experience (General Management)
  • Establish a fun, safe, healthy, and community-focused gym culture that delivers high member satisfaction and achieves maximum profitability with the support of department heads.
  • Be a role model for member service behavior by walking through the gym and collecting member feedback to identify training and development opportunities for team members.
  • Resolve elevated concerns from gym members; provide on-the-spot coaching to prevent them from recurring.
  • Monitor gym appearance and ensure problems are resolved in a timely manner.
  • Perform regular reviews, edits, and overtime approval in the Company’s Time & Labor system with assistance from department heads.
  • Ensure that company policies, procedures, programs, and promotions are executed efficiently.
  • Ensure the safety of employees, members, and gym property.

Requirements

• Knowledge, Skills & Abilities
  • Experience managing reports, budgeting, revenue, payroll, and/or demonstrated math analytical/ratio skills knowledge of the fitness industry.
  • Strong organizational skills and customer service orientation with proven results.
  • Experience with basic computer skills like Microsoft Word, Microsoft Excel, Google Documents, and PowerPoint.
  • Strong and proven leadership, communication, time management, and analytical abilities and skills.
• Minimum Certifications/Educational Level
  • High School Diploma or GED required, Bachelor’s Degree preferred.
• Minimum Experience
  • 2-3 years of progressive management experience supervising 3-10 employees.
  • 3-5 years of sales or related experience.
• Physical Requirements
  • Must be able to lift 50-120 lbs. and stand for up to 8-12 hours.
  • Must have adequate transportation to and from work, to scheduled meetings, and/or to networking events.

Benefits

• Bonus based on performance for eligible employees
• Employee discounts
• Free uniforms
• Health insurance for eligible employees
• Opportunity for advancement
• Training & development
• Competitive salary
• Dental insurance for eligible employees
• Flexible schedule
• Paid time off
• Tuition assistance
• Vision insurance for eligible employees
• Wellness resources

About UFC GYM

The ultimate “Big Gym” experience, UFC GYM raises the bar of what big-box gyms should offer their members. Members get everything they need under one roof – robust cardio equipment, coach-led group classes, weightlifting and free weights, martial arts and MMA-inspired fitness training, martial arts equipment, youth programming, personal training, yoga, Pilates, and more!