General Manager

About the role

When you join Victra you shape our guest experience. As a General Manager, you coach your team so they give their best to Every Guest. Every Time. Victra is the largest Verizon authorized retailer in the United States, and our General Managers exceed sales targets while maintaining operational excellence. With paid training, we give you the tools to embrace and take ownership of your store. You will develop your Assistant General Manager and help them learn what it means to lead at Victra.

Responsibilities

• Drive high-performance results in a fast-paced, solutions-sales environment while optimizing customer and employee experience.
• Act as a mentor for your Assistant General Manager.
• Complete trainings and attend weekly sales leadership calls.
• Motivate your team to excel in every guest interaction.
• Build, develop, and mentor the sales team.
• Teach, coach, and follow the sales process with Every Guest Every Time.
• Attract and retain top-caliber employees.
• Serve as a brand advocate for Victra.
• Provide ongoing sales training and support to exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to showcase products and services effectively.
• Ensure store employees meet and/or exceed defined monthly success measurements and complete assigned training on time.
• Develop and implement sales tools and initiatives.
• Maintain store performance through retail inventory compliance.
• Engage in business operations including budgeting, forecasting, analyzing, and providing sales reports.
• Drive traffic into stores and capitalize on the existing customer base.
• Own store success and take ownership for store employees’ work-related needs, leadership, staffing, scheduling, labor controls, marketing, loss prevention, and all other store functions.
• Own all guest escalations and provide timely resolution.
• Communicate company objectives and priorities clearly and follow up timely.
• Stay current with new sales promotions and ensure they provide guests with complete solutions.

Requirements

• 1–3 years of experience in a retail sales environment.
• 2 years in a leadership or supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Experience setting goals, evaluating performance, and developing high-performing teams.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

• Attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of your official start date; overnight travel may be required at the company’s expense.
• Attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU; overnight travel may be required at the company’s expense.
• Complete various online and computer-based training throughout your employment.

Benefits

• Paid training
• Premium health, dental, and vision insurance
• Paid maternity leave
• 401(k) match
• Tuition reimbursement
• 50% off Verizon service
• VNation Disaster Relief Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent contests
• Career advancement opportunities

Pay

Base rate of $21.00 per hour with uncapped earning potential through commission.