General Manager

About the role

When you join Victra you shape our guest experience. As a General Manager, you coach your team so they give their best to Every Guest. Every Time. Victra’s General Managers exceed sales targets while maintaining operational excellence. With paid training, you receive the tools to embrace and take ownership of your store. You will develop your Assistant General Manager and help them learn what it means to lead at Victra.

Responsibilities

• Maintain a high level of accountability for all retail store functions and implement the company vision by directing day-to-day activities of the entire store staff.
• Drive high-performance results in a fast-paced, solutions-sales environment while optimizing customer and employee experience.
• Mentor your Assistant General Manager.
• Complete trainings and attend weekly sales leadership calls.
• Motivate the team to excel in every guest interaction.
• Build, develop, and mentor the sales team.
• Teach, coach, and follow the sales process with Every Guest. Every Time.
• Attract and retain top-caliber employees.
• Serve as a brand advocate for Victra.
• Provide ongoing sales training and support to exceed sales, retention, quality, and service objectives.
• Engage in sales strategy development to showcase products and services effectively.
• Ensure store employees meet and/or exceed defined monthly success measurements and complete assigned training on time.
• Develop and implement sales tools and initiatives.
• Maintain store performance by running retail inventory compliance.
• Handle business operations including budgeting, forecasting, analyzing, and providing sales reports.
• Drive traffic and capitalize on the existing customer base.
• Own store success and take ownership for store employees’ work-related needs, store leadership, staffing and scheduling, labor controls, marketing, loss prevention, and all other store functions.
• Own all guest escalations and provide timely resolution.
• Clearly communicate company objectives and priorities to team members and provide timely follow-up.
• Stay up to date with new sales promotions and ensure they provide guests with complete solutions to meet current and future needs.

Requirements

• 1–3 years of experience in a retail sales environment.
• 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Physical Requirements

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

Training Requirements

• Attend and successfully complete a 4-day New Hire University (NHU) training program within 30 days of your official start date; overnight travel may be required at the company’s expense.
• Attend and successfully complete a 3-day General Manager University (SMU) training program within 30 days of completing NHU; overnight travel may be required at the company’s expense.
• Complete various online and computer-based training throughout employment.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities

Pay

Base rate of $21.00 per hour with uncapped earning potential through commission.