General Manager

About the role

Provide strategic direction and operational support to meet the established goals for a small-sized warehouse which carries a broad scope of responsibilities and complexity. Operate the facility while following all regulatory and company safety standards, policies, and procedures.

Responsibilities

• Direct, recruit, train, develop, and provide performance feedback to direct reports to ensure productivity, efficiency, and effectiveness.
• Achieve company performance goals including internal and external Key Performance Indicators (KPIs), such as Labor to Revenue (LTR), truck turn times, and customer service standards.
• Review and analyze all warehouse activities and costs to drive process improvement.
• Collaborate with Sales Manager in marketing and sales efforts, including planning new account strategies, prospecting new accounts, sales calls, developing and quoting rates, negotiating contracts, and closing sales.
• Establish and ensure facilities maintain an excellent focus on customer service and client relationships.
• Monitor and control budgets, capital expenditures, material handling equipment, and space utilization to meet corporate targets.
• Facilitate and support initiatives that ensure the proper receipt, storage, handling, and/or distribution of food to exceed Lineage safety and food quality standards as well as employee health and safety.

Requirements

• Bachelor’s Degree or equivalent work experience.
• 4 years’ Operations Management experience in Supply Chain or related field.
• Demonstrated proficiency in development and implementation of strategy/annual plans (budget, operational performance, SOPs, workshops, etc.), and bottom-line cost/efficiency management.
• Experience with continuous improvement quality processes such as Six Sigma and/or LEAN.
• Experience managing, training, and developing people in operation roles.
• Proficient computer skills, including Microsoft Office Suite.
• Demonstrated experience working with Warehouse Management Systems (WMS).
• Excellent verbal and written communications skills, including the ability to interact with internal and external customers.
• Ability to lead discussions, make presentations, and deliver technical results to a non-technical audience.
• Excellent analytical and problem-solving skills, including the ability to deal with ambiguity.
• Ability to travel up to 25%.
• Ability to work in temperatures as low as -20 Fahrenheit/-25 Celsius in cold storage sites or up to 100 Fahrenheit/37 Celsius in dry storage sites while wearing company-provided personal protective equipment and freezer gear.
• Must be able to lift a minimum of 40 lbs./18 kgs.; weight may be more dependent upon facility.
• Must be comfortable with various noise levels; at times, it can be loud.

Benefits

• Safe, stable, reliable work environments.
• Medical, dental, and basic life and disability insurance benefits.
• 401k retirement plan.
• Paid time off.
• Annual bonus eligibility.
• A minimum of 7 holidays throughout the calendar year.