General Manager

Responsibilities

• Lead and oversee catering operations across multiple functions, including transportation, sanitation, and commissary operations
• Develop and execute operational strategies to improve efficiency, service quality, and cost performance
• Ensure compliance with all company policies, airline requirements, and regulatory standards
• Drive performance against service level agreements (SLA), operational metrics, and customer expectations
• Provide leadership, coaching, and development to managers, supervisors, and frontline teams
• Partner with HR on workforce planning, talent development, succession planning, and performance management
• Oversee staffing models, scheduling strategies, and labor optimization to meet operational demands
• Manage and monitor operational budgets, expenses, and cost controls
• Build and maintain strong relationships with airline customers, airport authorities, and key stakeholders
• Oversee training programs and ensure compliance with all certification and recertification requirements
• Ensure accuracy and timeliness of operational reporting, documentation, and compliance records
• Lead Safety Management System (SMS) initiatives, including safety audits, incident reporting, and continuous improvement efforts
• Identify operational risks and implement corrective actions to mitigate issues and improve performance
• Drive process improvements and standardization across locations or functions
• Communicate operational performance, risks, and opportunities to senior leadership
• Foster a culture of safety, accountability, and continuous improvement
• Perform any additional duties as assigned

Qualifications

• 18 years of age or older
• Must be legally authorized to work in the country of employment
• Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal, as applicable)
• Communicate effectively in English (reading, writing, speaking)
• 5+ years of operational experience in catering, aviation, logistics, or a related field preferred
• Minimum of 3 years of leadership experience, including management of managers or multiple teams
• Proven experience managing operational performance, budgets, and workforce planning
• Strong leadership and decision-making skills with the ability to influence at all levels of the organization
• Advanced organizational, analytical, and problem-solving skills
• Ability to manage multiple locations or complex operations simultaneously
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of safety, regulatory, and compliance requirements within an operational environment
• Ability to obtain and maintain required airport and security clearances
• Ability to pass a background check and drug screen
• Ability to work varying schedules, including nights, weekends, and holidays as needed

Pay

$85,000–$95,000 per year