General Manager

Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., with over 650 locations in 38 states. The company also operates Crash Champions LUXE | EV Certified centers for highline and luxury EV repair.

About the role

As a Production Manager, you will oversee the front and back of the shop to ensure high throughput, production quality, and efficiency while meeting or exceeding revenue goals and KPIs.

Responsibilities

• Meet or exceed location revenue goals and other KPIs by managing vehicle intake through delivery.
• Assign repair jobs to Body Technicians and prioritize vehicles for teardown or paint.
• Support teammates during peak times by receiving customers, checking-in vehicles, and writing estimates.
• Monitor and attain production goals and standards, ensuring repairs meet Crash Champions and I-Car quality standards, accurate billing, and adherence to safety protocols.
• Complete shop payroll and staffing in a timely manner, including punch-in/out guidelines, flag-hour procedures, and managing PTO or leave.
• Manage daily production flow by communicating with Body Technicians, Collision Estimators, and Parts Managers to meet delivery requirements.
• Write DRP-compliant estimates after full disassembly, update estimates as needed, and lock final estimates.
• Acquire, coach, and develop team members by understanding role requirements, interviewing, hiring, and providing performance feedback and growth opportunities.

Requirements

• Knowledge of the collision industry, including insurance procedures and requirements for various carriers.
• Aptitude in decision-making and problem-solving.
• Ability to lead and collaborate with others to meet shared objectives.
• Demonstrated ability to meet deadlines and achieve successful results.
• Proficient knowledge and use of estimating software (CCC ONE Total Repair Software).
• Proficient with computers and other technology.
• Valid driver’s license required.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with company match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

Competitive compensation ranging from $75,000 to $128,700 per year, with potential eligibility for performance-based bonuses.

Position Type: Regular Full-Time