General Manager - Agency

Location: New York, NY | Hybrid

About the role

Clutch Creative is a rapidly growing staffing agency. Our clients work with us because they know we have the best opportunities available to them and will help them navigate their next career move. We care, we're honest, and we hustle—that's what makes us Clutch.

We are looking for a hands-on, decisive General Manager for a client in the New York area. This operational leader will oversee daily branch activities, guide team performance, and maintain stability in a high-pressure, fast-moving live events and production environment.

Responsibilities

• Direct the day-to-day administration, human resources, front office functions, and overall operations of the New York branch.
• Establish clear performance standards, set expectations, and hold staff accountable for conduct, attendance, and professional excellence.
• Proactively address personnel issues, resolve workplace conflicts, manage performance tracking, and lead disciplinary or corrective actions as needed.
• Partner with leadership on staffing decisions, hiring pipelines, onboarding experiences, performance evaluations, and exits.
• Directly manage the wider event/production department, ensuring teams are adequately staffed, thoroughly prepared, and aligned for live events.
• Exercise strong judgment to make timely decisions, handle operational bottlenecks on the fly, and escalate critical issues to executive leadership when necessary.

Qualifications

• 5+ years of progressive leadership experience managing personnel within operations, general management, human resources, or live event production environments.
• Demonstrated expertise in employee relations, performance coaching, policy enforcement, and conflict resolution.
• Proven ability to thrive, make sound decisions, and remain calm under pressure in high-stress, fast-paced industries (live events, entertainment, production, or hospitality preferred).
• Exceptional communication, interpersonal, and leadership presence.
• Strong organizational skills with meticulous attention to detail and sound professional discretion.
• Proficiency in standard operational platforms, including Google Workspace, Microsoft Office, Slack, Trello, and Mac environments.