General Manager - ADESA

ADESA, a Carvana owned company, currently operates over 50 locations throughout the US. Our auto auctions, some spanning up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM, and more. We work in a service industry and embrace a “we” versus “I” culture—help others, and they will help you. Our industry is fun, fast-paced, and competitive, filled with the best people who are passionate about what they do. As an industry leader, ADESA is poised for multi-year expansion, including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles.

About the role

Reporting to the Regional Director, the General Manager is responsible for driving the Auction to success through effective leadership. This role is the primary leader for the site, setting the tone for customer and employee experience and executing strategies to support financial performance and company initiatives. The General Manager is expected to embody the company values and influence and lead others as a people, customer, and business manager for their location.

Responsibilities

• Identify opportunities for business growth.
• Regularly meet with customers, attend sales visits with Sales staff, and engage in other customer engagement opportunities.
• Ensure customers receive prompt, efficient, and courteous attention for all contacts and transactions.
• Act as a change champion for the site. Understand, navigate, communicate, and ensure successful adaptation of change initiatives.
• Ensure proper follow-through on all directives, bulletins, and schedules from the Corporate Office and Regional Director.
• Maintain a good flow of communication with the Corporate Office, Regional Director, key internal contacts, and external contacts.
• Attend a Profit and Loss Statement review each accounting period with the Regional Director. Ensure accurate and timely reconciliation of accounting with weekly and monthly corporate reports. Initiate and follow up on discrepancies.
• Monitor accounts receivable and report variances to the Regional Director, Controller, and Central Office.
• Control regular and overtime payroll and other business expenses to support business operations and financial objectives.
• Monitor KPIs and expectations. Leverage technology and tools available. Develop and implement action plans to support improvements, and celebrate successes.
• Be familiar with procedures for handling all aspects of customer disputes and resolve any customer complaints in a friendly, courteous manner. Escalate issues to the Regional Director as necessary.
• Identify, hire, train, and mentor the management of today and the future for the auction. Support recruiting, hiring, and onboarding initiatives to meet business needs and corporate/legal requirements.
• Promote, develop, and train all employees according to company guidelines. Maintain positive employee relations and morale.
• Practice sound leadership and human relations principles to promote teamwork at all times. Set a good personal example of attitude and performance.
• Follow-through and communicate employee relations problems to the Regional Vice President and Human Resource team as appropriate.
• Evaluate and take positive, consistent, disciplinary action on infractions of company policies and procedures as defined in the employee disciplinary policy.
• Prepare and conduct performance appraisals for direct report employees and support the performance appraisal process for the team.
• Conduct employee meetings at least once a month or as necessary to communicate company and department issues and build teamwork among employees.
• Maintain a good flow of communication with the Regional Vice President and other pertinent personnel.
• Account for and identify all auction inventory; monitor and report unusual activity and notify the Regional Director and appropriate corporate teams as necessary.
• Monitor and control all site-related conditions, vehicles, property, and equipment within corporate standards for cleanliness, proper maintenance, and safety. Advise Maintenance of all breakdowns and maintenance immediately. Ensure good routine preventive maintenance.
• Ensure all department area conditions do not threaten employee or customer safety. Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately.
• Ensure functional specifications are sound, efficient, and support ADESA goals. Practice and instruct all employees in proper loss prevention and reaction procedures.
• Account for and identify all keys, codes, or other safety or security information. Report all incidents properly and immediately.
• Direct proper record keeping and follow-through on all sales promotions, advertising, and telemarketing.
• Monitor and ensure compliance with sale plan layouts, corporate requirements with all contractual customers, contractors, and supplier agreements, and other directives. Advise and assist with corrective procedures if needed.
• Initiate and complete accurate vehicle transfers as instructed. Ensure the use of marketing tools on selected customer accounts as instructed.
• Ensure company driving safety standards are met and substance abuse prevention and control procedures are followed for all activity.
• Know, practice, and ensure that company policies and procedures and state and federal laws are followed at all times.
• Ensure that no company or customer information is inappropriately divulged to unauthorized parties.

Requirements

• Bachelor's degree with auction and automotive experience or High School diploma/GED with at least 5 years of auction experience and 5 years of automotive or similar work experience.
• Minimum 5 years of leadership/supervisory experience.
• Excellent verbal and written communication skills.
• Proven ability to multitask while maintaining attention to detail.
• Confidentiality and integrity while handling sensitive information.
• Proven ability to manage deliverables and metrics against aggressive targets and timelines.
• Proficiency with computer systems and applications.
• Must be 18 years of age and have a valid driver’s license that meets requirements.

Skills

• Servant Leadership Philosophy
• Sales and Marketing Skills
• Change Management Skills
• Human Relations and Leadership Skills
• Communication Skills
• Accounting and Financial Skills
• Technical Skills

Benefits

• Competitive Pay
• Quality Benefits
• Holiday and Paid Time Off
• Education and Equipment Reimbursement Programs
• Matching 401(k)
• Career Path Opportunities

Other Requirements

To perform this job, there are some basic requirements. Reasonable accommodations will be made for those with disabilities to perform the essential functions of their jobs.

• Physical Activity Requirements: Light to Medium Physical Work.
  • Frequent: standing, watching, touching, listening, walking, talking.
  • Potential: running, jumping, yelling, or other rapid or forceful movement in emergency situations.
• Visual Acuity Requirements: color, depth perception, and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
• Physical Working Conditions: This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors, and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.
• Must be able to read, write, speak, and understand English.