General Manager – Naperville, Il

We need to output HTML fragment with sections: About the role? Actually the posting includes "About Momentum Indoor Climbing" (company description) then "About The Role". We should not repeat job title as heading. We need sections for headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading. Only include sections if posting has real specific content. We need to parse content: - About Momentum Indoor Climbing: description of company. Could be considered "About the role"? Actually "About The Role" is a heading. We'll include "About the role" section with that content (the paragraph after "About The Role"). - Responsibilities: there is a "Roles And Responsibilities" section with subheadings: Facility Leadership and Oversight, Staff Management, Customer Service and Community Development, Marketing and Community Engagement, Operations and Retail Management. We need to list duties as

• . Should we keep subheadings? Probably not required; we can just list responsibilities as bullet points. But we could keep subheadings as part of bullet? The instruction: Use
  • for any list of duties/requirements/benefits. So we can create a
    with each duty as
    • . Might be long; we can break into multiple
      per subsection? Probably one list is fine. - Requirements: there is "Requirements And Physical Demands" with subsections: Experience, Skills, and Certifications; Hours and Availability; Environmental and Physical Demands. We need to include Requirements section (maybe also Qualifications, Skills). The instruction says use headings like Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can combine similar content. We'll create sections: Requirements (including experience, skills, certifications), Qualifications (maybe same as Requirements?), Skills (maybe separate). But we should not create thin sections. Better to have one Requirements section covering experience, skills, certifications, hours, physical demands. However we need to follow instruction: "Prefer a few substantive sections over many thin ones." So we can have sections: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Possibly also Qualifications? But Requirements already covers qualifications. We'll not duplicate. We need to include Pay section only if posting states it. It does: Starting salary between $72,000-$78,000, plus later "The Pay Range For This Role Is 72,000 – 78,000 USD per year (Naperville)". So we include Pay. Benefits: there is "Compensation, Benefits, And Perks" with list: Health insurance and 401(k) retirement savings plan, Paid time off (PTO) and holiday pay, Complimentary membership to all Momentum facilities, 20% discount on Momentum classes, programs, and retail, Access to outdoor industry pro-deals. Also maybe other benefits? That's it. Schedule: there is "Hours and Availability" under Requirements And Physical Demands. It includes: Full-time salary exempt position, 40 hours/week. Minimum 32 hours/week in the facility, with up to 8 hours/week of off-site work allowed. Required to work at least one evening shift per week and two weekend shifts per month. Maintain a visible leadership presence during peak operating periods and adjust the schedule as needed for events, coverage, and facility needs. So we can create Schedule section. We must not include boilerplate like EEO, scam warning, etc. Not present. We must not repeat job title as heading. Not include Job ID. We must preserve all substantive information. So we need to include the company description paragraph(s) under About the role? Actually "About Momentum Indoor Climbing" is company overview, not role. But we could put that under About the role? Might be misplacement. However instruction: "Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So they expect About the role heading to contain description of the role. The company description could be considered part of About the role? Might be okay. Alternatively we could create an "About the company" section but not in allowed headings. Since only those headings are suggested, we should stick to them. So we put company overview under About the role. Now we need to output only HTML fragment, no /, no markdown fences. We'll produce:

      About the role

      Momentum Indoor Climbing is a community-driven indoor climbing company with locations across Utah, Texas, and Washington. Founded in Utah, Momentum was created to inspire and empower people through climbing, fitness, and connection. Our gyms bring together people of all backgrounds and experience levels to challenge themselves, build friendships, and grow in a supportive environment. With world-class route setting, expert instruction, and a strong focus on community, Momentum is dedicated to helping every climber reach their full potential.

      Momentum is seeking a highly motivated and experienced individual to serve as General Manager (GM) at our new industry-leading indoor climbing facility in Naperville, IL. The GM oversees all aspects of facility operations, ensuring a safe, welcoming, and professional environment for members, guests, and staff. The priority of this role is to lead with integrity, prioritize safety and customer service, and foster a culture where staff can thrive and the community can grow. As this is a new location, there are a number of additional responsibilities, typical to the launch of a new location, that will fall within the scope of the General Manager before the facility opening. While the GM does not directly manage Routesetting and Programs (including Youth Programs, Climbing School, and Yoga), they are responsible for everything that happens within their facility. This includes working closely with the managers of those departments to ensure strong alignment, providing feedback on how those departments operate within the gym, and supporting company-wide standards. The GM directly manages the Gym Operations, Facility, and Retail staff.

      Then Responsibilities:

      Responsibilities

      • Take full ownership of the successful day-to-day operation of the facility.
      • Collaborate with all department managers to ensure consistency, safety, and quality across the gym.
      • Lead by example and consistently apply company policies and expectations across the facility.
      • Ensure staff are trained in safety and emergency response procedures, and respond appropriately to urgent issues, including administering first aid and assisting with climbing rescues when qualified.
      • Directly manage the Gym Operations, Facility, and Retail teams, including hiring, onboarding, training, and performance management.
      • Create and manage staff schedules to ensure appropriate coverage during all operating hours, peak periods, and events.
      • Review and approve employee timecards and manage time-off requests in accordance with company policies.
      • Conduct regular check-ins and annual reviews, provide ongoing coaching and feedback, and address performance or disciplinary concerns in accordance with Momentum’s compensation structure and HR policies.
      • Collaborate with Program and Routesetting managers to support their teams and provide feedback about departmental operations within the gym.
      • Lead monthly all-staff meetings and maintain a culture of communication, accountability, and collaboration.
      • Ensure every guest and member feels welcome, safe, and supported.
      • Engage directly with the community, support membership retention and first-time visitor initiatives, and model exceptional customer service standards for staff.
      • Ensure member concerns, customer inquiries, emails, online reviews, and other feedback are addressed professionally and promptly.
      • Create a positive and inclusive environment that reflects Momentum’s commitment to community building.
      • Coordinate with the Marketing Department to implement outreach strategies that support membership acquisition, retention, and program participation.
      • Support marketing campaigns at the facility level and lead staff in executing promotional goals.
      • Plan, staff, host, and promote community events in collaboration with other department managers.
      • Oversee POS operations, including daily closeouts, cash handling, and financial accuracy.
      • Oversee retail operations in coordination with the Regional Retail Manager, including inventory counts, product reordering, merchandising, and staff training.
      • Manage facility maintenance, cleaning, IT coordination, and supply ordering to maintain a professional, safe, and well-stocked facility.
      • Maintain an accurate facility calendar and respond to donation requests in accordance with company guidelines.
      • Ensure that all rules, policies, and risk management protocols are followed and clearly communicated to staff and members.
      Then Requirements:

      Requirements

      • Bachelor’s degree or equivalent work experience required.
      • At least 5 years of climbing experience with enthusiasm for the sport (experience in bouldering, sport, and trad preferred).
      • Minimum 3 years of experience in people management, customer service, and operational leadership.
      • Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
      • Excellent communication skills in person, on the phone, and in writing.
      • Proficient with Microsoft Office and Google Workspace tools.
      • Current First Aid and CPR certifications required (or ability to obtain within the first 3 months).
      • Full-time salary exempt position, 40 hours/week.
      • Minimum 32 hours/week in the facility, with up to 8 hours/week of off-site work allowed.
      • Required to work at least one evening shift per week and two weekend shifts per month.
      • Maintain a visible leadership presence during peak operating periods and adjust the schedule as needed for events, coverage, and facility needs.
      • Comfortable working in a loud, high‑energy environment.
      • Ability to speak in front of and provide instruction to large groups.
      • Comfortable working at height and moving up and down climbing walls.
      • Capable of standing and walking on unstable surfaces for extended periods.
      • Able to lift, move, and carry up to 50 lbs regularly.
      • Ability to balance, kneel, pull, push, and grasp objects as needed.
      • Visual acuity to assess fine details such as harness buckles, knots, and belay techniques.
      Then Benefits:

      Benefits

      • Health insurance and 401(k) retirement savings plan (eligibility requirements apply)
      • Paid time off (PTO) and holiday pay
      • Complimentary membership to all Momentum facilities
      • 20% discount on Momentum classes, programs, and retail
      • Access to outdoor industry pro‑deals
      Pay:

      Pay

      Starting salary between $72,000‑$78,000, depending on experience. The pay range for this role is $72,000 – $78,000 USD per year (Naperville).

      Schedule: Actually schedule info already included in Requirements; but we could still create a Schedule section with the hours info. However we already included hours in Requirements. To avoid duplication, maybe we should move hours info to Schedule section and keep Requirements focused on experience/skills. Let's restructure: Requirements: experience, skills, certifications. Schedule: hours and availability. Physical demands maybe part of Requirements? Could be separate but we can keep under Requirements as physical demands. But we need to avoid thin sections. Let's create: - Requirements (experience, skills, certifications) - Schedule (hours and availability) - Physical Demands (maybe as part of Requirements? but we can include under Requirements as well). However we already have many bullet points; we could keep them under Requirements. But we already used Requirements for many items; we could split: Requirements (experience, skills, certifications) and Physical Demands