General Manager 1435 S Euclid Ave, Tucson, AZ 85713

What You'll Do During the Transition

• Partner directly with the current General Manager to learn all aspects of the business.
• Build relationships with employees, managers, and key customers.
• Gain a deep understanding of company operations, financials, and culture.
• Identify opportunities to improve efficiency and profitability.

After Transition

• Assume full responsibility for the daily operations of the Tucson branch.
• Lead HVAC, Plumbing, Customer Service, Dispatch, Sales, and Installation teams.
• Owning the branch P&L and drive revenue, profitability, and EBITDA growth.
• Develop department managers through coaching, accountability, and leadership.
• Monitor and improve key performance indicators, including:
• Revenue
• Gross Margin
• EBITDA
• Average Ticket
• Membership Growth
• Close Rates
• Customer Satisfaction
• Employee Retention

Qualifications

• 5+ years of General Manager or senior operational leadership experience within the residential home services industry.
• Experience managing a $5–6 million or larger HVAC, Plumbing, Electrical, or multi-trade home service operation.
• Strong understanding of residential service, sales, installation, dispatch, and customer service operations.
• Proven experience managing a branch P&L and improving profitability.
• Demonstrated ability to coach and develop managers and field leaders.
• Experience driving revenue growth while maintaining exceptional customer satisfaction.
• ServiceTitan experience is strongly preferred.

What We're Looking For

• A leader who leads by example.
• Builds high-performing teams.
• Holds people accountable while developing them.
• Makes data-driven decisions.
• Thrives in a fast-paced, growth-oriented environment.
• Has a passion for creating an outstanding customer experience.
• Thinks like an owner and takes pride in building successful businesses.

Why Cool Willy's?

• Competitive executive compensation.
• Performance-based bonus opportunity.
• Full benefits package.
• Paid Time Off & Paid Holidays.
• 401(k).
• Limited leadership development and executive support.
• Opportunity to lead an established, growing company.
• A clear succession plan into the General Manager role.
• Join an organization committed to investing in its people and long-term growth.

Ready to Lead the Next Chapter?

If you've successfully managed a residential home service business and are looking for the opportunity to lead an established company while making a lasting impact, we'd love to speak with you. Apply today and become the future leader of Cool Willy's Air Conditioning & Plumbing in Tucson, Arizona. Ability To Commute 1435 S Euclid Ave, Tucson, AZ 85713 #CWTRADES