General Manager(06644) - 4319 Kingwood Drive

Responsibilities

• Oversee all operations during your shift, including cost controls, inventory control, cash control, and customer relations
• Set the example by following all policies and procedures 100% of the time and ensuring your crew does the same
• Operate all equipment and stock ingredients from delivery area to storage, work area, and walk-in cooler
• Prepare product and receive/process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility daily
• Manage staffing, cost controls, cash control, food management, and scheduling
• Maintain perfect image and adherence to standards, great customer service, attendance, and punctuality
• Ensure store cleanliness, marketing efforts, and profitability

Skills

• Ability to comprehend and give correct written instructions
• Verbal communication with customers and co-workers to process orders over the phone and in person
• Basic math skills (addition, subtraction, multiplication, division) and ability to make correct monetary change
• Motor coordination for rapid and accurate movements, including entering orders using a computer keyboard or touch screen

Work Conditions

Exposure to:

• Varying and sometimes adverse weather conditions when removing trash or performing other outside tasks
• In-store temperatures ranging from 36°F in cooler to 90°F+ in some work areas, with sudden temperature changes
• Fumes from food odors and cornmeal dust
• Cramped quarters, including walk-in cooler
• Hot surfaces/tools (oven up to 500°F or higher) and sharp edges/moving mechanical parts

Sensory requirements:

• Talking and hearing on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception and ability to differentiate between hot and cold surfaces

Temperament requirements:

• Ability to direct activities, perform repetitive tasks, work alone and with others
• Work under stress, meet strict quality control standards, and deal with people
• Analyze and compile data, make judgments, and decisions

Physical Demands

• Standing: Most tasks performed from a standing position on ceramic tile or linoleum surfaces; work surfaces between 36" and 48" high
• Walking: Short distances for short durations
• Sitting: Paperwork completed in an office at a desk or table
• Lifting: Bulk product deliveries (up to 50 lbs) unloaded using a hand truck and stacked onto shelves up to 72" high
• Carrying: Large cans (3 lbs, 7 oz), pizza sauce (30 lbs), and trays of pizza dough (12 lbs per tray, carried three at a time)
• Pushing/Pulling: Trays on dollies (24"-30" stack, requiring up to 7.5 lbs of force)
• Climbing: Infrequent use of stairs or ladder to change prices, wash walls, or perform maintenance
• Stooping/Bending: Forward bending at pizza assembly station (30-45 seconds at a time, repeated continuously) and when stocking ingredients
• Crouching/Squatting: Occasionally to stock shelves or clean low areas
• Reaching: Continuously in all directions (up, down, forward) for tasks like scooping cornmeal, washing dishes, or obtaining toppings
• Hand Tasks: Continuous use of hands; frequent and forceful use of forearms/wrists for shaping dough; manipulation of pizza peel, rolling cutter, and cardboard boxes

Machines, tools, and equipment used: pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter, pizza peel.

Delivery & Management Roles

Additional Responsibilities

• Deliver product by car and to customer door
• Deliver flyers and door hangers
• Requires valid driver’s license with safe driving record meeting company standards
• Access to an insured vehicle for delivery

Additional Skills

• Navigational skills to read maps and locate addresses within designated delivery area
• Ability to navigate adverse terrain (multi-story buildings, private homes) while carrying product

Additional Physical Demands

• Carrying: Pizzas, sides, and beverages during delivery while walking and climbing
• Driving: Deliveries within a designated area, potentially multiple per shift
• Walking: Between store and delivery vehicle, and from vehicle to customer’s location
• Climbing: Up to five or more flights of stairs during deliveries

Additional Work Conditions

• Exposure to varying and sometimes adverse weather conditions during deliveries