General Maintenance Technician - HVAC

Essential Duties and Tasks

• Interprets the facilities operations Way of Maintenance plan and facilities management strategies for managing the quality of guest condominiums, resort amenities and facilities, and campus grounds.
• Strategically schedules a range of facilities care work tasks described in the plan for the day and future days/weeks/months using the facilities operations system of record.
• Communicates with leaders to schedule and rapid-response work tasks to available skilled internal and contractor partners resources.
• Works independently, while monitoring work pace completion compared to established performance standards, reprioritizes and redirects work according to changing business conditions, and advises management on variance to standards.
• Uses multiple methods of communications to connect frequently with guest services (front desk) staff, housekeeping, maintenance technicians, contractor partners and resort guests for collection and dissemination of business-critical information.
• Works with leadership to triage facility issues, set service response expectations and validate that work has been completed to quality control and guest expectations.
• Analyzes information from systems of record (Asgard,) to identify trends in compliance performance. Advises leadership, front office, and regional support on findings for process improvement solutions.
• Conducts quality inspections on all Annual Unit Maintenance (AUM) Units and takes the lead on any special projects assigned by leader.

Qualifications

• Must have superior ability to perform skilled work in general and facility maintenance.
• Must have superior skills in electrical and HVAC.
• Must have ability to problem-solve and repair major appliances and HVAC systems.
• Must have knowledge of hand and power tools and a mechanical aptitude.
• Must have strong troubleshooting and face to face guest communication skills.
• Must be able to follow written instruction and complete documentation associated with unit maintenance.
• Must have strong collaborative skills with cross function work groups that results in positive outcomes.
• Must be at least 18 years of age with a current valid driver’s license, minimum of 1 year of driving experience and meet company motor vehicle report requirements.