General Maintenance Technician

A Technician may specialize as a COM (Change of Occupancy Maintenance) or resident service request technician, or respond to multiple types of work orders. Primary responsibility is to perform maintenance functions in the community, including rental units, office buildings, residential areas, grounds, and parking lots. Ensure all service is performed safely and results in favorable customer feedback.

Responsibilities

• Respond to service calls and complete COM work and other property maintenance requirements, including:
  • Cleaning, painting, interior/exterior decorating and maintenance
  • Lawn maintenance and debris removal
  • Plumbing, electrical work, and smoke detector maintenance
  • Repair or replacement of lights, roof repairs, and heating/air systems maintenance
  • Appliance repairs and installation
• Transport, install, and connect stoves, refrigerators, dishwashers, and other electrical and gas appliances
• Load and unload trucks and other conveyances
• Move supplies and materials to proper locations using wheelbarrows or hand trucks
• Stack materials for storage or binning
• Collect refuse and salvageable materials
• Transport equipment, furnishings, and appliances to job sites
• Repair and fabricate window and door screens and frames
• Dig, fill, and tamp earth excavations; level grounds using pick, shovel, tamper, and rake
• Shovel concrete and clean culverts and ditches
• Cut trees and brush
• Operate power tools and lawn mowers
• Remove floor tile, sheet vinyl, ceramic floor tile, and plywood
• Remove damaged drywall
• Operate power blowers or use brooms to clean roof tops, sidewalks, and driveways of leaves and debris
• Ensure work-site clean-up
• Respond to and complete on-call after-hour emergency and urgent repairs
• Update work order status, including time, materials, and notes on provided mobile devices in an accurate and timely manner
• Complete and submit all required paperwork accurately and on time
• Keep supervisor informed of activities, results, identified problems, and potential issues
• Recommend corrective actions to supervisor
• Maintain vehicle and vehicle inventory as prescribed

This position requires driving for the Company using either a Company vehicle or a Personal/Rental vehicle to conduct Company business more than 50% of the time.

Requirements

• High School Diploma or GED (Required)
• Vocational or Technical Training (Preferred)
• 1-3 years of experience (Required)
• Basic computer literacy and ability to navigate web-based applications
• Ability to read and write in English to understand instructions, communicate effectively, and respond to questions
• Basic knowledge of fundamental concepts, practices, and procedures in maintenance
• Ability to work collaboratively in small teams
• Demonstrate a positive attitude and respond to requests in a timely, respectful manner
• Adaptability to changing situations and environments, managing multiple assignments under pressure
• Basic competency in carpentry, plumbing, and electrical trades (assessed through written, verbal, and hands-on evaluations)
• Skilled in flooring cleaning, repair, or installation (based on assessment)
• Ability to plan, organize, and prioritize work to meet deadlines using sound judgment
• Proficiency with basic hand tools (hammers, screwdrivers, hand saws, pliers, wrenches, tape measures)
• Proficiency with trade-specific hand tools (multi-meter, tube cutter, torch, level, HVAC gauges)
• Proficiency with small power tools (drills, Sawz-All, sanders, power saws)
• Attention to detail and ability to work with intermittent breaks
• Work cooperatively and professionally with consumers, staff, subcontractors, and the public
• Strong verbal, written, and listening communication skills
• Physical ability to:
  • Differentiate between hot and cold, sharp and dull, and smell (with reasonable accommodation)
  • Twist neck or waist for up to two hours per shift
  • Power grasp with one or both hands for up to two hours per shift
  • Work for 2-4 hours per shift without a break
• Valid and in-state Driver’s License (Required)

Pay

Competitive and equitable compensation determined by factors such as geographic location, skills, education, licenses, certifications, and experience. The Company considers internal and external factors, including pay equity, in every final offer.

Benefits

A comprehensive benefits package is offered, including:

• Paid time off
• Medical, dental, life, and disability insurance
• HSA/FSA accounts
• Retirement plans
• Rewards programs
• Additional benefits (see Benefits Overview)