General Maintenance Tech III

About the role

The General Maintenance Technician III performs maintenance service and repairs at our resort, ensuring that all facilities and villas are maintained to the highest standards. Success in this role involves conducting daily inspections, independently troubleshooting, and handling tasks such as plumbing, painting, drywall repair, appliance maintenance, hardware, flooring, and most electrical and HVAC issues.

Responsibilities

• Interprets the Facilities Operations department's plans and strategies for managing the quality of guest condominiums, resort amenities and facilities, and campus grounds
• Strategically schedules a range of facility care work tasks described in the plan for the day and future days/weeks/months using the facility's operations system of record
• Schedules and assigns scheduled and rapid-response work tasks to available skilled internal and contractor partner resources. Continually monitors work pace completion compared to established performance standards, reprioritizes and redirects work according to changing business conditions, and advises management on variance to standards
• Serves as the central hub of facilities knowledge in the moment
• Communicates with guest services (front desk) staff, housekeeping, maintenance technicians, contractor partners, and resort guests for the collection and dissemination of business-critical information. Talks with resort guests to triage facilities issues, set service response expectations, and validate that work has been completed to quality control and guest expectations
• Analyzes information from various systems of record (facilities operations, voice of the guest, CRM) to identify trends in compliance performance. Advises facilities, front office, and regional support on findings for process improvement solutions. Partners with the resort's Inventory Control on product trends, deficiencies, supply, and availability
• Conducts quality inspections, maintains some critical inventories, performs periodic inventory counts, and performs light maintenance and administrative tasks as assigned
• All GMT I and II responsibilities, while operating with limited supervision of department leaders
• Identifies, troubleshoots, and resolves maintenance tasks in guest rooms and common areas of the resort
• Performs inventory management duties as assigned by the leadership team

Qualifications

• High School Diploma or GED
• Vocational training is a plus
• 3+ years of experience required
• Advanced knowledge and skills in maintenance
• Possess a specialized skill in specific area(s) such as electrical, carpentry, plumbing, HVAC, etc.
• A maintenance-related certification is a plus

Skills

• Collaborative, cross-functional work
• Strong leadership skills
• Ability to manage complex projects with specialized systems knowledge
• Technical expertise

Benefits

• Excellent Company Culture
• Comprehensive Benefits: Medical, Dental, Vision & Prescription
• EAP - Employee Assistance Program
• 401K with Company Match
• EAP-Employee Assistance Program
• PTO
• Heavily Discounted Hospitality Stays & the Company Perks Website
• Tuition Assistance
• One Free Meal Per Shift
• Growth Opportunities & Stability