General Maintenance Associate

About the role

Perform maintenance functions in the community, including rental units, office buildings, residential areas, grounds, and parking lots. This role involves general maintenance and repair of building structures and associated mechanical, electrical, plumbing, sanitary systems, and equipment. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver’s license/ID is required to access the federal facility.

Responsibilities

• Respond to service calls, complete Change of Occupancy Maintenance work, and other property maintenance requests.
• Transport, install, and connect stoves, refrigerators, dishwashers, and other electrical and gas appliances.
• Load and unload trucks and other conveyances; move supplies and materials to proper locations using wheelbarrows or hand trucks.
• Stack materials for storage or binning; collect refuse and salvageable materials.
• Transport equipment, furnishings, and appliances to job sites.
• Repair and fabricate window and door screens and frames.
• Dig, fill, and tamp earth excavations; level grounds using pick, shovel, tamper, and rake; shovel concrete; clean culverts and ditches; cut trees and brush; operate power tools and lawn mowers.
• Remove floor tile, sheet vinyl, ceramic floor tile, and plywood; remove damaged drywall.
• Operate power blowers or use brooms to clean rooftops, sidewalks, and driveways of leaves and debris.
• Ensure work-site clean up.
• Respond to and complete on-call after-hours emergency and urgent repairs.
• Update work order status, including time, materials, and notes on provided mobile devices accurately and timely.
• Complete and submit all required paperwork accurately and timely.
• Keep supervisor informed of activities, results, identified problems, and potential issues; recommend corrective actions.
• Maintain vehicle and vehicle inventory as prescribed.

Requirements

• High school diploma or GED equivalent.
• Less than 1-3 years of relevant work experience.
• Current driver's license in good standing; ability to meet driving records standards outlined in the Company Safe Vehicular Operations Policy.
• Basic competency in carpentry, plumbing, and electrical trades.
• Ability to provide basic tools and equipment necessary to perform daily duties.
• Basic familiarity with computers and tablets.
• Sharp customer service skills.
• Ability to read and write in English to understand basic instructions and take direction from supervisors.
• Ability to plan, organize, and prioritize work.
• This position is located at a federal facility; a REAL ID compliant driver’s license/ID is required effective May 7, 2025.

Preferred Qualifications

• Vocational or technical training.

Benefits

Regular full-time US employees are eligible to participate in the following benefits:

• Generous time off policies, including 11 paid holidays (12 for MA employees).
• Generous Accrued Time Off increasing with years of service.
• Generous paid sick time.
• Annual day of service and floating holiday.
• 401(k) plan options with a company match.
• Comprehensive Medical, Dental, & Vision plan options.
• Flexible Spending Account, Dependent Care Flexible Spending Account, and Health Savings Account options with annual employer contribution.
• Long Term Disability and voluntary Short Term Disability.
• Basic Term Life Insurance and AD&D; optional supplemental life insurance.
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions).
• Tuition Reimbursement program and continuous training and development opportunities.
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options.
• Employee Corporate Discount Programs.
• Flexible and/or Hybrid schedules available for certain roles.
• Employee Relief Program supporting employees with unexpected hardships.