General Liability Senior Technical Specialist

Who Are We?

Take care of our customers, our communities, and each other. At Travelers, we've been doing this for over 170 years. Join us to be part of a collaborative culture that values innovation.

Compensation Overview

The annual base salary range for this position is a nationwide market range. Actual salary will be determined by a variety of factors including the scope, complexity, and location of the role; the candidate's skills, education, training, credentials, and experience; and other conditions of employment. Employees are also eligible for performance-based cash incentive awards as part of our comprehensive compensation and benefits program.

Salary Range

$94,400.00 – $155,800.00

What Is the Opportunity?

This position is eligible for a sign-on bonus of up to $20,000 and a hybrid schedule allowing up to 2 days per week from home.

What Will You Do?

• Directly handles assigned severity claims.
• Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on policy information.
• Consults with Manager on use of Claim Coverage Counsel as needed.
• Investigates each claim through strategic contacts with policyholders, accounts, claimants, law enforcement, witnesses, agents, medical providers, and technical experts.
• Maintains claim files and documents claim file activities in accordance with established procedures.
• Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damage documentation.
• Maintains proper indemnity and expense reserves.
• Recommends appropriate cases for discussion at roundtable.
• Manages litigated claims, develops litigation plans, tracks and controls legal expenses, and attends legal proceedings.
• Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
• Recognizes and transfers cases based on severity/complexity protocols.
• Applies claim quality management protocols and Best Practices to all claims; documents rationale for departures from applicable protocols.
• Develops and employs creative resolution strategies.
• Negotiates disposition of claims with insureds and claimants or their legal representatives.
• Manages recovery efforts and engages Company resources for recovery efforts.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree.
• 4 years bodily injury litigation claim handling experience.
• Advanced level knowledge in coverage, liability, and damages analysis, and thorough understanding of the litigation process, relevant case and statutory law, and expert litigation management skills.
• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
• Able to make independent decisions on most assigned cases without involvement of supervisor.
• Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
• Openness to the ideas and expertise of others, actively solicits input and shares ideas.
• Strong customer service skills.
• Demonstrated coaching, influence, and persuasion skills.
• Strong written and verbal communication skills to understand, synthesize, interpret, and convey complex data and information to audiences with varying levels of expertise.
• Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
• Attention to detail ensuring accuracy.
• Job Specific Technical Competencies:
  • Analytical Thinking – Intermediate.
  • Judgment/Decision Making – Intermediate.
  • Communication – Intermediate.
  • Negotiation -Advanced.
  • Insurance Contract – Knowledge – Advanced.
  • Knowledge – Principles of Investigation – Advanced.
  • Value Determination – Advanced.
  • Settlement Techniques – Intermediate.
  • Litigation Knowledge – Intermediate.
  • Medical Knowledge – Intermediate.

What is a Must Have?

High School Degree or GED required with a minimum of 3 years bodily injury litigation claim handling or comparable claim litigation experience.

What Is in It for You?

• Health Insurance: Eligible for coverage from the first day of employment.
• Retail: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. Student loan debt repayment assistance is also available.
• Paid Time Off: Minimum of 20 days annually, plus nine paid company holidays.
• Wellness Program: Tools, discounts, and resources to support your wellness goals and caregiving needs, including access to free professional counseling services and health coaching.
• Volunteer Encouragement: Matching Gift and Volunteer Rewards program to enable you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

Careers at Travelers

Join us at Travelers to help families feel secure, businesses prosper, know that you’ve made a difference, and feel like you belong to something bigger. Learn more about our comprehensive benefit programs at https://careers.travelers.com/life-at-travelers/benefits/.