General Liability Claims Adjuster II

Principle Duties and Responsibilities

• Manage caseload within established targets and appropriate level.
• Ensure thorough investigations, evaluations, negotiation, and disposition of all claims, while maintaining compliance with statutory and legal obligations.
• Maintain service level targets and achieve established claims goals.
• Develop strategies to provide optimal outcomes and mitigate Total Cost of Risk to the Brands' bottom lines.
• Identify fraud indicators and pursue subrogation opportunities.
• Collaborate with the Safety department to identify and minimize retail and distribution operation hazards.
• Build and maintain positive relationships with internal and external customers.
• Administer book of claims business (up to $2 million) with authority to settle/negotiate claims up to $25,000.
• Communicate incident causes to Safety and Brands.
• Address and resolve claim issues impacting customers, associates, vendors, and Brands.
• Research and resolve claim/legal issues.
• Provide timely communication related to the claim, resolving issues, and responding to questions via phone, email, and online applications.

Qualifications

• Licensed adjuster (as appropriate by jurisdiction).
• Bachelor's degree or equivalent experience handling General Liability claims.
• Thorough knowledge of rules, regulations, statutes, and procedures pertaining to general liability claims.
• Negotiation skills relevant to complex claims.

Skills and Abilities

• Relationship building and communication skills, both written and verbal.
• Self-motivation and goal orientation.
• Works well under pressure and manages multiple tasks simultaneously.
• Applies critical thinking to solve problems and make decisions.