General Clerk III

Make an impact by joining ServiceSource, a champion for people with disabilities. ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

About the role

This position completes routine enrollment tasks in support of the provider enrollment representatives and team; researches and controls incoming applications and correspondence to ensure the work is properly categorized; and reviews and processes a high volume of prospective provider enrollment applications. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group.

Responsibilities

• Reviews, researches, and processes provider enrollment applications abiding by contract regulations, internal policies, and guidelines.
• Coaches providers through the enrollment process and provides inbound phone support.
• Initiates requests for information to complete the online enrollment process.
• Verifies credentialing information and completes fraud detection and prevention.
• Provides Quality Assurance checks on the provider enrollment data and enters application information into claims processing systems.
• Navigates proprietary computer systems to ensure necessary information is identical in the appropriate systems.
• Researches and controls incoming applications and correspondence to ensure work is properly categorized.
• Performs extensive data entry into internal document management and workflow systems.
• Manages inbound/outbound online FAX queues to and from providers.
• Creates and mails notification letters.
• Completes application returns, rejections, and/or application acknowledgement process.
• Supports other enrollment functions such as extensive status calls, data entry, special mailings, etc.
• Meets and maintains performance requirement quality of 98% accuracy.
• Supports team on special projects and assignments.
• Performs other responsibilities as assigned.

Requirements

• High school diploma or General Educational Development (GED) required.
• Twelve (12) months clerical/provider enrollment experience required.
• Advanced computer skills, keyboarding, and data entry skills required.
• Experience with computer programs such as: Microsoft Word, Excel, Access, Outlook, Teams, and SharePoint required.
• Knowledge of provider enrollment workload definitions, enrollment terminology, enrollment forms, and basic regulation, policies, and procedures preferred.

Skills

• Ability to read, hear, speak, keyboard, reason, communicate effectively, and problem solve.
• Proficiency in Microsoft Office skills, and the ability to become familiar with company-specific programs and software.
• Organized and self-directed individual who is a team player.
• Excellent verbal communication skills.
• Keen attention to detail and able to carry out work with the highest levels of accuracy.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Ability to perform work remotely at the discretion and approval of management.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk, hear, and respond to customers and employees.
• The employee frequently is required to use hands to fingers, handle, or feel; reach with hands and arms.
• This position requires prolonged sitting, telephone usage, and the use of office equipment such as computer terminals, headsets, telephones, copiers, and printers.
• The employee must occasionally lift and/or move up to 15 pounds and infrequent stooping.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually quiet.

Benefits

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better. For benefit-eligible employees, we offer:

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company-paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.