General Clerk III

Minimum Required Experience

• Computer and software skills; specifically knowledge of electronic medium such as html, CSS, Microsoft Excel, PowerPoint, Adobe Acrobat, MS Word
• Communicate clearly both orally and in writing
• Exhibit good telephone etiquette when answering telephone and record incoming calls from customers within the Department, official from other Federal agencies, or member of the general public. Transfer calls without losing customer connection or relay information accurately to proper personnel or functional area point of contact.
• Understand the services provided by the organization in order to respond to customer inquiries or to transfer caller to correct individual or functional area;
• Ability to maintain appointment calendar for the Office Director;
• Receive and distribute correspondence and determine, on the basis of its subject matter, the appropriate personnel for referral;
• Maintain a list of all incoming actions, due dates and assignments; make appropriate and timely follow-up to ensure that deadlines are met;
• Collect data and prepare the weekly activity report of significant activities/events for the organization and submit in a timely manner as requested;
• Develop electronic filing system and scan signed documents as required;
• Maintain reading filed, office files and reference riles
• Retrive from office files various material requested by technical staff;
• Prepare letters and memorandums for the staff in accordance with DOE Correspondence Guidelines;
• Maintain correspondence log of incoming and outgoing correspondence and provide timely follow up to ensure documents advance through the concurrence chain in a timely manner;
• Photocopy documents as required;
• Proofread documentation as required;
• Process statistical reports and create graphs/charts as required;
• Make travel reservations and process travel reservations as required;
• Process security clearances for employees separating from DOE-HQ by initiating inquiries into the system to screen for property accountability;
• Sort and distribute incoming mail;
• Support the coverage of the Office of Management, (MA-1) when the assigned Federal Administrative Support Assistant is out of the office;

Minimum Education

• Associate degree or equivalent training in business management;
• Two years general office work experience, which indicates ability to acquire the knowledge and skills, needed to perform the duties of the position to be filled. Specialized office experience may be substituted for general experience.