General Clerk I (Postal/Mailroom)

ESSENTIAL DUTIES & RESPONSIBILITIES

• Collaborates with customers to understand and deliver customer's needs & expectations.
• Communicate Goodwill’s Mission and Focus.
• Provide outstanding customer service.
• Aid military personnel and dependents with mail delivery service.
• Issue mail receptacles and brief military personnel on their responsibilities.
• Offer a positive professional experience to all military personnel.
• Help resolve issues with lost or misplaced mail.
• Establish a good working relationship with US Post Office and commercial carriers who deliver to our mailroom.
• Operate service window, which includes processing incoming and departing personnel, retrieving correct parcels for customers, getting signatures for accountable mail, briefing incoming personnel, answering phone properly, and answering questions for customers in a timely manner. Responsible for keys that are used for cluster boxes.
• Process general delivery and hold mail properly.
• Operate PSC computer programs.
• Separate classes of mail properly.
• Maintain postal directory file which includes data entry on computer for incoming and departing personnel. Ability to put correct purge date on form 624. Ability to download opening and student roster. Ability to purge file monthly.
• Maintain a clean and organized work area.
• Manage receptacles property, retrieving correct form 2262, plugging correct receptacle, placing headers on correct mail receptacle, placing red tags in receptacles, checking for old mail, checking for personnel living off base, and checking form 2258’s for dates that have expired.
• Keep mail secure at all times. Must be responsible, able to close customer service window properly and lock all doors and windows at closing of PSC.
• Follow any other duty appointed by Project Manager or Supervisor.
• Support your team.
• Contribute to team effort by accomplishing related results as needed.
• Ensure a clean and empty workstation at the end of shift.
• Dispose of trash.
• Recycle all paper products.
• Keep aisles free from debris.
• Pushing or pulling containers weighing up to 30-40lbs. or up to 70lbs. utilizing a team lift.

MINIMUM QUALIFICATIONS

• Must be at least 18 years of age or older.
• Must be able to work flexible schedules, including weekends.
• Education: High School Diploma or Equivalent is preferred.
• Able to interact cordially with a diverse group of individuals.
• Able to communicate and understand instructions, both verbal and written, in English.
• Able to market Goodwill and explain the mission to the general public.
• Able to lift and carry objects weighing 40lbs or up to 70bs utilizing a team lift.
• Able to engage in prolonged standing and walking.
• Able to perform frequent bending, stooping and stretching.