General Clerk 1

Responsibilities

• Follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file
• Receipt and triage of incoming mail, logging mail, sorting mail by priority and type of items
• Reading, understanding, and evaluating the content of the received documents; identifying the type of regulatory document and its purpose and applying appropriate regulatory codes
• Filing physical documents into boxes and shelves, and filing electronic documents in IT systems and electronic repositories
• Performing data entry with high level of accuracy into FDA IT systems
• Provide excellent customer service
• Communicate effectively with peers and supervisors, follow instructions and directives, and provide feedback on various topics
• Test IT systems (follow scripts) and provide feedback
• Conduct simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs
• Opening, routing, and mailing out communications/letters
• Responding to email inquiries, addressing requests, fulfilling orders (such as document requests), and tracking them from receipt through completion
• Scanning, printing, faxing, emailing, and uploading communications/letters to IT systems and/or electronic repositories
• Providing in-person helpdesk services to walk-in FDA staff who have questions/inquiries/requests; respond to phone inquiries
• Using FDA IT systems and databases
• Will use his or her own judgment in choosing the proper procedure for each task
• Following established procedures to perform regulatory document coding and data entry

Requirements

• Minimum of high school diploma (or equivalent)
• Ability to work onsite, Monday - Friday | 8am - 5p | flexible
• Customer Service Skills a must
• 1 - 2 years of related experience
• Must be US Citizen and able to obtain a clearance
• Must have good organizational and interpersonal skills
• Ready to learn and participate in the team effort
• Ability to lift and move standard boxes (30 lbs.)
• Strong computer skills to perform data entry and related tasks

Benefits

MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.